Return to previous page

Products appear more than once in the search

This topic has 8 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

BigMad

Participant

November 14, 2017 at 14:12

Hi Olga,

why if I search for a product in the search bar, the same product appears 6 times (one for every language) and not once?

Thanks in advance.

#177573 Copied

7 Answers

Rose Tyler

Support staff

November 14, 2017 at 15:36

Hello,

Could you please provide wp-admin and FTP access in Private Content?

Regards

#177597 Copied

BigMad

Participant

November 14, 2017 at 15:44

Hi Rose,

I attach you the wp-admin and FTP access in Private Content.

Thanks in advance.

Please, contact administrator
for this information.

#177598 Copied

Olga Barlow

Support staff

November 15, 2017 at 14:11

Hello,

Can’t login to your Dashboard http://prntscr.com/harx6j

Regards

#177672 Copied

BigMad

Participant

November 15, 2017 at 15:44

Hi Olga,

below the regenerated access.

Thanks in advance.

Please, contact administrator
for this information.

#177686 Copied

Olga Barlow

Support staff

November 15, 2017 at 16:38

Hello,

We fixed the issue even without admin panel access. So, check the search now, please. Also, credentials still do not allow me to login.

Regards

#177695 Copied

BigMad

Participant

November 16, 2017 at 11:31

Hi Olga,

thanks for helping me, could you please tell me how you menaged to solve the issue with products appearing more than once in the search?

Kind regards.

#177778 Copied

Olga Barlow

Support staff

November 16, 2017 at 14:53

Hello,

Changes were made in template files. It was theme bug but this fix will be included in theme update.

Regards

#177812 Copied
Viewing 8 results - 1 through 8 (of 8 total)