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Products can’t be added to cart – theme related

This topic has 4 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

odez

Participant

September 10, 2024 at 02:25

We’ve been trying to troubleshoot an issue with the woocommerce Xstore theme files. We have the latest versions of plugins and theme files but we cannot add a product to the cart. This is true for ALL products.

We’ve disabled plugins and same problem. We changed themes and could add products to the cart, so we’ve narrowed it down to the Xstore theme.

Since reinstalling the theme we noticed that our logo and navigation have disappeared on sub pages, it only shows on the home page.

We tried installing the patcher but no luck.

Please, contact administrator
for this information.

#413754 Copied Theme version: 9.4.1 WooCommerce version: 9.2.3

3 Answers

Tony Rodriguez

Support staff

September 10, 2024 at 09:22

Hello, @odez,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

As part of the troubleshooting process, we have temporarily deactivated all third-party plugins on your website. This action appears to have addressed the issue.

We recommend that you reactivate these third-party plugins one at a time. This will help you identify the specific plugin that may be causing the problem. Should you pinpoint the problematic plugin, we advise contacting the plugin’s author or support team for further assistance.

We hope this resolution is satisfactory and appreciate your cooperation. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#413796 Copied

odez

Participant

September 12, 2024 at 19:26

Thank you so much for the quick reply!! We really appreciate it. Looks like we learned that 2 Woocommerce plugins where causing the issue so those have now been removed from the site.

Thanks again!

#414145 Copied

Andrew Mitchell

Support staff

September 12, 2024 at 19:26

Dear odez,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#414146 Copied
Tagged: add to cart issues, products not adding to cart, theme related problems, woocommerce troubleshooting, woocommerce wordpress templates, wordpress ecommerce solutions
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