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Products changes variation price during checkout randomly

This topic has 4 replies, 2 voices, and was last updated 3 months ago ago by Luca Rossi

Maciej Majchrzak

Participant

July 16, 2024 at 21:35

Hello.
In May we’ve moved to another template, Electronics Mega Market. Since then we’re experiencing some problems. It’s hard to pinpoint what’s going on, since it happens completely randomly (for example on June it didn’t happen even once), but it started right after me moved to mentioned template, so it’s our only clue.

Sometimes when customer places order it changes his product variation price to cheapest one. For example, 100 ml perfume bottle costs 129, but it has sample variant, 5 ml which costs 14,90. Sometimes during placing order this 100 ml price changes to 5 ml one, so after order comes in it says they ordered 100 ml for 14,90 instead of 129.

Like I said It happens completely randomly, on all products, and we’re out of ideas what is the cause. Maybe you can help.

We’re always using latest version of the theme and XStroe plugins.

#405223 Copied Theme version: 9.3.15

3 Answers

Luca Rossi

Support staff

July 17, 2024 at 08:25

Hi @Maciej Majchrzak,

We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

After that provide us with your WP Admin account, to grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

#405282 Copied

Maciej Majchrzak

Participant

July 17, 2024 at 15:29

Hi.
I’ve created admin account, you can login now and take a look. To be honest we rather not disable 3rd party plugins and wait for this thing to happen as all of them are crucial to the site experience (like invoices, payment methods, shipping methods, etc.) Disabling any of them will cripple the sales. So if you’re able, please take a look at the things first, some debugging and stuff, maybe you’ll find something and if not we will think what’s next 🙂

Please contact administrator
for this information.

#405431 Copied

Luca Rossi

Support staff

July 18, 2024 at 06:39

Dear Mr. Majchrzak,

We hope this message finds you well. As your website is currently live, we are unable to conduct tests directly on it. Could you kindly set up a staging site for us to use for testing purposes?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#405498 Copied
Tagged: advanced woocommerce themes, best woocommerce themes, checkout price fluctuations, customizable ecommerce themes, reliable woocommerce solutions, top selling woocommerce templates, variation price changes
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