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Products database not updating - by support@birdmarketing.co.uk

This topic has 5 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

support@birdmarketing.co.uk

Participant

June 14, 2017 at 12:19

Hi Guys,

We have tried uploading a new product however it is not updating on our products page. Could you please shed some light on this issue.

Thanks

Please, contact administrator
for this information.

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4 Answers

Rose Tyler

Support staff

June 14, 2017 at 12:50

Hello,

Please make sure that you are using the latest theme version (3.0.2.1) and update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#165741 Copied

support@birdmarketing.co.uk

Participant

June 14, 2017 at 15:10

The theme version number is not display in the wordpress interface (Under Appearance >> Themes >> Theme Details – it says “version:” no numbers are displayed. Is there anywhere else i can find this?

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support@birdmarketing.co.uk

Participant

June 14, 2017 at 15:11

See details in private content

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for this information.

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Rose Tyler

Support staff

June 14, 2017 at 16:03

Hello,

As I see you have out of date files http://prntscr.com/fjpn9r, so you need to update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Log in to your account and go to the Downloads area.
Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

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