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Products do not show in default sorting when logged in.

This topic has 2 replies, 2 voices, and was last updated 2 hours, 42 minutes ago ago by Rose Tyler

ziga32

Participant

March 6, 2025 at 10:29

I have products in my Woocommerce set to show by price from low to high, but they only do so when logged out. Any ideas why?

https://ergovision.si/pisarniski-stoli/ergonomski/
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#436384 Copied Theme version: 9.3.09

1 Answer

Rose Tyler

Support staff

March 6, 2025 at 10:50

Hello,

Thank you for reaching out to us.

It appears that the issue may be related to caching or a conflict with a plugin or theme settings. We recommend the following steps to troubleshoot the issue:

1. Clear Cache: If you are using a caching plugin or server-side caching, please try clearing the cache and check if the issue persists.
2. Disable Plugins: Temporarily disable all third-party plugins except WooCommerce and check if the sorting works correctly. If it does, re-enable the plugins one by one to identify the conflicting one.
3. Theme Settings: Ensure that there are no custom sorting settings applied in your theme that may override the default WooCommerce sorting.
4. Check User Roles: Sometimes, different sorting rules may apply to logged-in users based on their roles. Please verify if any custom code or plugin is affecting this behavior.
5. Test with Default Theme: Switch to a default WordPress theme (such as Storefront) and check if the issue persists. If it works correctly, the issue may be related to your current theme.

If the issue continues after these steps, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

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