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Products don't display after theme activation.

This topic has 6 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

tomo_5

Participant

July 1, 2018 at 23:13

I am using the free theme Seventeen that comes bundled with WOrdpress. I navigate to this page and the grouped product is loaded correctly: https://beyondhardware.co.nz/product/windsor-split-rail-fastener-multiple-finishes-left-right-handed-5195/

If I then activate the XStore theme the page ends up being a complete mess and misconfigured.

I have followed the correct installation and plugin activation. Totally lost.

It would be really useful if we could add attachements to this support forum!!!!

Please login with the supplied credentials, activate Xstore Theme and navigate to page.

Please, contact administrator
for this information.

#195802 Copied Theme version: Version: 4.28 WooCommerce version: 3-4-3

5 Answers

Rose Tyler

Support staff

July 2, 2018 at 08:41

Hello,

Wp-admin credentials are incorrect. Please check them.
Also, you can use such screenshot maker as Lightshot.

Regards

#195822 Copied

tomo_5

Participant

July 2, 2018 at 21:17

Ok, not sure why those credentials didn’t work for you. Updated so please try again.

Screenshot showing XStore Activated: https://prnt.sc/k1r8jd

Screenshot showing Standard WordPress Seventeen Theme activated: https://prnt.sc/k1r933

Very different results.

Please, contact administrator
for this information.

#195877 Copied

Rose Tyler

Support staff

July 3, 2018 at 08:41

Hello,

Please check the page now.
You can Run the Setup Wizard http://prntscr.com/k1wth6 to install demo content and demo version + install child theme.
Theme Configuration you can change using Theme Options.
Also, I would recommend you to read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/
Feel free to ask if you have any other questions.

Regards

#195896 Copied

tomo_5

Participant

July 5, 2018 at 00:55

This is very strange because we had already run that setup wizzard before and everything worked. It wasn’t until we started configuring the site through your theme options that everything went badly.

#196062 Copied

Rose Tyler

Support staff

July 5, 2018 at 09:37

Hello,

In this case, you can Skip Setup Wizard and continue to configure settings in Theme Options.
Let us know if you need any further assistance.

Regards

#196092 Copied
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