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Products element not working - by omthreetimes

This topic has 16 replies, 2 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

omthreetimes

Participant

May 25, 2018 at 10:34

Hi,

I am struggling to get products element to work. No matter what kind of settings I use the only result is page crashing “500 Internal Server error”. What to do?

Thank you

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#193591 Copied Theme version: latest WooCommerce version: latest

15 Answers

Rose Tyler

Support staff

May 25, 2018 at 12:12

Hello,

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting provider and ask them to give you a server error log to check what is wrong.

Regards

#193604 Copied

omthreetimes

Participant

May 26, 2018 at 03:27

Hi,

The internal server error resolved itself somehow. I have contacted the host and they are telling me it is theme issue. I came to the same conclusion after hours of testing myself. The product elements work perfectly with Storefront Theme and as i change to Legenda/Legenda Child the page unloads incorrectly. I have tried both 8theme and WooCommerce Product Elements several times and the issue is the same. It does not showcase the products as asked. It fails to deliver no matter the settings for products. It even overwrites other content if present.

Screens attached.

I hope this is easy fix for you.

Thanks and Regards,
Gert

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for this information.

#193638 Copied Theme version: latest WooCommerce version: latest

Rose Tyler

Support staff

May 29, 2018 at 10:28

Hello,

Sorry for the delay due to the weekends.
Please provide us with temporary wp-admin access so we can take a closer look.
Thanks in advance.

Regards

#193749 Copied

omthreetimes

Participant

May 29, 2018 at 14:42

sure.

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for this information.

#193782 Copied

Rose Tyler

Support staff

May 29, 2018 at 15:15

Hello,

Looks like the problem caused by some of your additional plugins. Please disable all 3rd-party plugins, in case the Products element start works, activate third-party plugins one by one to find which plugin cause the issue.

Regards

#193790 Copied

omthreetimes

Participant

May 30, 2018 at 09:25

Hi,

Unfortunately disabling all of the third party plugins did not work. I did as much testing that i could come up with, but the function is not behaving as it should.

#193848 Copied

Rose Tyler

Support staff

May 30, 2018 at 13:39

Hello,

Please provide us with FTP access (FTP hostname, FTP username, FTP password).

Regards

#193893 Copied

omthreetimes

Participant

May 30, 2018 at 14:52

here you go.

Please, contact administrator
for this information.

#193902 Copied

Rose Tyler

Support staff

May 30, 2018 at 16:26

Hello,

Your parent theme legenda has a strange structure (one more legenda folder inside), so I’ve renamed it via FTP and uploaded correct legenda theme (from Theme Forest) http://prntscr.com/jolxah + I’ve disabled Popup Builder plugin and moved to trash 3 products – http://prntscr.com/jolxqd. Please check the Products element now. The renamed theme folder (_legenda) you can delete. I would recommend you to check settings of products from trash or re-create these products to find out what caused the problem.

Regards

#193913 Copied

omthreetimes

Participant

June 4, 2018 at 11:52

Hi,

Thank you for your effort, but unfortunately I have still not figured out what product attributes result in broken theme. Your changes caused to start showing testimonials incorrectly. How to fix that? Screen attached.

Thanks and best regards,

Please, contact administrator
for this information.

#194185 Copied Theme version: latest WooCommerce version: latest

Rose Tyler

Support staff

June 4, 2018 at 12:47

Hello,

Do you get the same problem with new products?
About testimonials, try to disable all 3rd-party plugins.

Regards

#194194 Copied

omthreetimes

Participant

June 7, 2018 at 11:56

Hi,

Thank you for your investigation. Part of the problem was “Popup Builder” plugin like you found out previously. The issue is not present with new products, BUT it present with duplicate of the problem generating product. I would make a new product to solve the error if I knew how to save the customer reviews.

2. Disabling the plugins did not resolve the issue. I think the cause of the error might be additional CSS as it happens only with full screen.

3. Additional CSS is probable cause of the messed up mobile navigation menu as well. How to fix that Screen attached.

Please, contact administrator
for this information.

#194491 Copied Theme version: latest WooCommerce version: latest
Rose Tyler

Support staff

June 7, 2018 at 13:00
Hello,

The content of Product short description caused your problem. You need to remove shortcodes of static blocks, for example [block id= “563”], and other shortcodes ([sg_popup id=”10″ event=”click”] FAST SHIPPING [/sg_popup]) from this area. I would recommend you to add in Product short description only main information without additional shortcodes.

To fix the problem with the mobile menu, you need to use this code:
```
.mobile-nav .menu-main-menu-container {
    float: none;
}
```
Regards
#194507 Copied
omthreetimes

Participant

June 23, 2018 at 20:56

Hi,

Thank you for the css, it fixed the menu problem. 🙂 I still do not have the solution for the testimonial issu described beofre, could you please be kind enough to provide the solution?

Thanks and regards

#195442 Copied

Rose Tyler

Support staff

June 25, 2018 at 07:37

Hello,

Sorry for the delay due to the weekends.
Have you tried to disable all 3rd-party plugins? If this won’t help, describe the problem in more details, please.

Regards

#195475 Copied
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