Products filter is not working properly - by zjulie1

Hello, Zjulie1,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Private Content.

Kind Regards,
8theme team

Dear, Zjulie1,

Thank you for your response.

We provide support for our theme only and we explained that there is no bug in our theme – https://www.8theme.com/documentation/xstore/support/support/
We are compatible with Elementor Pro, but this plugin doesn’t come bundled with our theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . Also, you are using other 3rd party plugins on the site, and a bit more deep test is needed to find out how they affect the functionality on the site and which of them causes problems.

Our answer doesn’t mean that the problem is caused by Elementor Pro (we are ready to help with questions related to the compatibility of our theme with Elementor Pro), it means: “We’ve disabled some of the 3rd party plugins on your site and all works fine without them.”
You can check by yourself further, for example, Elementor Pro is activated on your site, we disable only Product Filter for WooCommerce and WP Categories Widget plugins (not the official woocommerce plugin), and our filters work fine – https://prnt.sc/Jc-IxzRzg-K7
Next situation, only ShopLentor – WooCommerce Builder for Elementor & Gutenberg plugin is disabled, as a result no products on the Shop page so the search can’t be tested.

We understand that you ask us to add compatibility with all 3rd party plugins that you installed on the site, but it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We always do our best to help our customers, and even can help add compatibility with a 3rd party plugin (it is out of our basic support scope), but in your case, it is not 1 plugin and you continue to reiterate that the issue is within the theme and that we must do things that are outside of our support scope. We feel that the time and effort we have to put in may be met with negativity from your side, unfortunately. Therefore, we have once again explained the situation to you and we will continue to act according to our support policy which you had the opportunity to read prior to purchasing the theme. Otherwise, it would be unfair to our other customers.

If you have any other questions, please do not hesitate to reach out to us. Our support team is always available to assist you with questions related to our theme and plugins which comes bundled.

Try to contact support plugins, maybe they will assist you. In another case, you will need to hire a developer who will sort out the effect of 3rd party plugins and will be able to create compatibility between plugins together and the theme.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for your response.

We’ve changed next settings:
– Theme Options > WooComerce > Shop > Shop page layout > Products Per Page > 24;
– Theme Options > WooComerce > Shop > Shop page layout > View Mode > Grid/List;
– Theme Options > WooComerce > Shop > Design products > Product Content Elements;

Please check the result and let us know what else assistance is needed.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for your response.

Done for your Shop page – https://gyazo.com/34f92751bf06b97aecf051b3f77dc1fb
Please clear the cache of your browser and check now.

“Note: can you please remove the recently viewed products without the title and description?” – please provide URL of page with them.

“Also please remove this https://prnt.sc/s8sindYbLz5i” – done.

Kind Regards,
8theme team

Hello, Zjulie1,

Please check how it works https://prnt.sc/vxLHoYEHqd5O when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce support, because the situation is independent of our theme – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for your response.

1/ This filter https://prnt.sc/vxLHoYEHqd5O comes from WooCommerce and should be independent of our theme. To confirm it, we asked you to check how it works when the Storefront theme is activated.
If you want to fix or remove options from there, you need to contact WooCommerce support.

2/ To remove this icon https://prnt.sc/0S9kPYWhJeyq , please go to Theme Options > WooComerce > Shop > Shop page layout > View Mode > Grid.

3/ Fixed – https://prnt.sc/XdyOio_8h5eo

4/ We’ve checked this https://prnt.sc/poQ42qPoT2N7 in Safari, and we do not see the problem. Please try to clear the cache of your browser.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for getting in touch with us.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).

If the result is independent of the activated theme, contact support of NitroPack support.

We hope this answer is helpful.

Kind Regards,
8theme team

Hello, @zjulie1,

We have resolved your issue. Please clear your browser cache and revisit your site. We have enabled the dropdown opening action in Xstore > Theme Options > Header builder > Mobile Menu. Please refer to the screenshot provided. https://imgur.com/hiRahUr

We have created a video for your reference. The URL for the video can be found in the private content area.

We hope you find it helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.