Return to previous page

Products in Side/ Mini Cart Not displaying

This topic has 11 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Oshrat

Participant

March 30, 2023 at 11:09

Hey!

We have noticed in recent days that there is a bug where the products in the Side/ Mini Cart do not appear when they are added inside the Off-Canvas Cart/ Side Cart.

We are losing purchases!
This is really really Crusiol!

We need your help ASAP!

#351744 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

10 Answers

Rose Tyler

Support staff

March 30, 2023 at 12:49

Hello, Oshrat,

Thank you for getting in touch with us.

We can’t open your site, please check the URL you provided. Is there a restriction by IP or something else?

Could you record a video of the problem?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351753 Copied

Oshrat

Participant

March 30, 2023 at 13:15

I see the problem looks the following way – see attached.

Please contact administrator
for this information.

#351756 Copied

Oshrat

Participant

March 30, 2023 at 13:21

Also see Video Attached.

Please contact administrator
for this information.

#351758 Copied

Rose Tyler

Support staff

March 30, 2023 at 15:01

Hello, Oshrat,

Thank you for your response.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#351770 Copied

Oshrat

Participant

March 30, 2023 at 15:27

Will do.

We think it is because of the new Update of the Elementor WebBuilder.
They had recently updated to the latest 3.12.0 and we have noticed on a few of our websites that have this update that the Side Cart is not behaving as usual…

Could you check this possibility too?

#351776 Copied

Rose Tyler

Support staff

March 30, 2023 at 15:46

Hello, Oshrat,

Thank you for your response.

We do not see this problem on our test site.

Please check if disabling of Elementor plugin solves the issue on your site. Let us know the results of tests.

Kind Regards,
8theme team

#351778 Copied

Oshrat

Participant

March 30, 2023 at 16:13

Hey!

I have just checked on another site that also has your theme and the problem was in the Elementor Plugin – See attached.

Please contact administrator
for this information.

#351781 Copied

Rose Tyler

Support staff

March 30, 2023 at 16:16

Hello, Oshrat,

Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#351782 Copied

Oshrat

Participant

March 30, 2023 at 16:28

Done.

See attached.

Please contact administrator
for this information.

#351783 Copied

Rose Tyler

Support staff

March 31, 2023 at 08:33

Hello, Oshrat,

Thank you for the response.

As we can see the problem persists when the Elementor Pro is activated. Please contact the support of the Pro version and ask for assistance from their side also.
Please provide FTP access, so we can check the situation more deeply.

Kind Regards,
8theme team

#351840 Copied
Tagged: best selling, mini-cart, not displaying, products side, seo friendly, themes, woocommerce
Viewing 11 results - 1 through 11 (of 11 total)