Return to previous page

Products main hover image issue. - by gamviel

This topic has 14 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Robert Hall

gamviel

Participant

April 4, 2016 at 09:45

Hi, I’m Kenneth.
I’m a Korean and I run the website Korean as main language.
I have some of trouble with Legenda theme.
After I install this theme I can’t show products catalog image.
That images have Korean name. It did work with WordPress’s base theme.
How can I solve it?

#119877 Copied Theme version: 2.11 WooCommerce version: 2.5.5

13 Answers

Robert Hall

Support staff

April 4, 2016 at 10:08

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#119884 Copied

gamviel

Participant

April 4, 2016 at 10:41

Hello Robert.
Here’s what you need.
Thanks.

Please, contact administrator
for this information.

#119892 Copied Theme version: 2.11 WooCommerce version: 2.5.5

Robert Hall

Support staff

April 4, 2016 at 11:10

I’ve tried to reupload WooCommerce folder in theme folder via FTP and can’t do it, got the following message ‘550 SITE CHMOD command failed’.

You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

Regards,
Robert Hall

#119899 Copied

gamviel

Participant

April 4, 2016 at 11:18

Sorry for that.
I set wrong group to that account.
Now, I give another permission to there. So you can try it again.
Thanks.

#119902 Copied

Robert Hall

Support staff

April 4, 2016 at 11:31

Now I got the following messages:
331 Please specify the password.
500 OOPS: vsftpd: refusing to run with writable root inside chroot()

Please check it.

Regards,
Robert Hall

#119905 Copied

gamviel

Participant

April 4, 2016 at 11:38

sorry for again.
I just give all permission to that id.
Thanks.

#119907 Copied

Robert Hall

Support staff

April 4, 2016 at 11:50

Sorry, but still got the same messages as previous:

550 SITE CHMOD command failed.
550 Remove directory operation failed.

Regards,
Robert Hall

#119909 Copied

gamviel

Participant

April 4, 2016 at 12:00

sorry for taking your time.
I forgot permission to folder.
I just give that.

Thanks.

#119913 Copied

Robert Hall

Support staff

April 4, 2016 at 14:49

I can’t change permissions of the images in pgig/wp-content/uploads folder, still got ‘550 SITE CHMOD command failed’. Please try it yourself and set permission to 777 for all images there then check issue.

If this didn’t solve the issue then you should use the images with latin letters.

Regards,
Robert Hall

#119951 Copied

gamviel

Participant

April 4, 2016 at 14:58

Changing permission is just approved root account in my server.
And as your advise, I give permission 777 to all of images, I still can’t see product catalog images.
If can, can you tell me why it didn’t shown in this theme?
As you tested, another theme didn’t show that error to me.

#119954 Copied

Robert Hall

Support staff

April 4, 2016 at 15:41

It’s a bug in our theme and will be fixed in the next theme update.
Sorry for inconvenience.

Regards,
Robert Hall

#119961 Copied

gamviel

Participant

April 4, 2016 at 15:47

Ok. Thanks for try to help me.
I will expect next update.
Sincerely,
Kenneth Gye.

#119964 Copied

Robert Hall

Support staff

April 4, 2016 at 15:54

You’re welcome!

Regards,
Robert Hall

#119965 Copied
Tagged: hover, image, issue, products, themes, woocommerce, wordpress
Viewing 14 results - 1 through 14 (of 14 total)