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Products not able to be added to cart anymore

This topic has 9 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Rose Tyler

Jay

Participant

April 25, 2017 at 23:30

Recently, it’s been reported to me that customers are unable to add certain products to their shopping cart. From my own testing, it appears that this mainly affects products of the type “Simple Product”.

The most recent updates were to WP 4.7.4, WooCommerce 3.0.4, and Royal Theme 3.0.1.

The store is currently losing money due to this. Can you please help me ASAP. I’ve tried it with plugins deactivated.

In the Woocommerce status page, there are several messages stating outdated Woocommerce pages. One is cart.php. Could this be the culprit?

Please, contact administrator
for this information.

#161268 Copied Theme version: Royal v3.0.1 WooCommerce version: 3.0.4

8 Answers

Rose Tyler

Support staff

April 26, 2017 at 08:41

Hello,

Please update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/
The issue with outdated files will be fixed in a new theme update.

Regards,
Rose Tyler.

#161304 Copied

Jay

Participant

April 27, 2017 at 06:52

I updated the plugins and am still not able to add variable products to the shopping cart. Can you give me a timeline on when this will be fixed? My client is complaining that this is costing them a lot of sales. Thank you.

#161425 Copied Theme version: Royal v3.0.1 WooCommerce version: 3.0.4

Rose Tyler

Support staff

April 27, 2017 at 08:07

Hello,

I’ve checked your site and http://prntscr.com/f1cbd1.
The theme update will be realized in 1-2 days.

Regards,
Rose Tyler.

#161439 Copied

Jay

Participant

April 27, 2017 at 20:23

Hello. I updated Royal to v3.0.2, but I’m still unable to add Simple Products to the shopping cart. Variable Products are able to add. Can you please take a look at it? Thank you.

Please, contact administrator
for this information.

#161575 Copied

Rose Tyler

Support staff

April 28, 2017 at 10:13

Hello,

I sent your report to our developers. Thank you for the notice.
I’ve activated Ajax “Add To Cart” (Theme Options -> Single Product Page). Please check add to cart on single product page now.

Regards,
Rose Tyler.

#161631 Copied
Rose Tyler

Support staff

April 28, 2017 at 10:44
Hello,

To solve problem, please change /royal/woocommerce/single-product/add-to-cart/simple.php file to:

<?php /** * Simple product add to cart * * @author WooThemes * @package WooCommerce/Templates * @version 3.0.0 */ if ( ! defined( 'ABSPATH' ) ) exit; // Exit if accessed directly global $woocommerce, $product; if ( ! $product->is_purchasable() ) return; ?> <?php // Availability $availability = $product->get_availability(); $availability_html = empty( $availability['availability'] ) ? '' : '<p class="stock ' . esc_attr( $availability['class'] ) . '">' . esc_html( $availability['availability'] ) . '</p>'; echo apply_filters( 'woocommerce_stock_html', $availability_html, $availability['availability'], $product ); ?> <?php if ( $product->is_in_stock() ) : ?> <?php do_action( 'woocommerce_before_add_to_cart_form' ); ?> <form class="cart" method="post" enctype='multipart/form-data'> <?php do_action( 'woocommerce_before_add_to_cart_button' ); ?> <?php if ( ! $product->is_sold_individually() ) /** * @since 3.0.0. */ do_action( 'woocommerce_before_add_to_cart_quantity' ); woocommerce_quantity_input( array( 'min_value' => apply_filters( 'woocommerce_quantity_input_min', 1, $product ), 'max_value' => apply_filters( 'woocommerce_quantity_input_max', $product->backorders_allowed() ? '' : $product->get_stock_quantity(), $product ) ) ); /** * @since 3.0.0. */ do_action( 'woocommerce_after_add_to_cart_quantity' ); ?> <input type="hidden" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" /> <button type="submit" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" class="single_add_to_cart_button <?php if(etheme_get_option('ajax_addtocart')): ?>etheme-simple-product<?php endif; ?> button alt"><?php echo $product->single_add_to_cart_text(); ?></button> <?php do_action( 'woocommerce_after_add_to_cart_button' ); ?> </form> <?php do_action( 'woocommerce_after_add_to_cart_form' ); ?> <?php endif; ?>

Regards,
Rose Tyler.
#161641 Copied
Jay

Participant

May 1, 2017 at 06:08

Thank you very much, Rose! It look like it’s working now.

#161804 Copied

Rose Tyler

Support staff

May 3, 2017 at 10:16

Hello,

You’re welcome!

Regards,
Rose Tyler.

#161930 Copied
Tagged: cart, products, woocommerce, wordpress
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