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Products not aligning in page - by richard@titanblue.com.au

This topic has 24 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

richard@titanblue.com.au

Participant

December 16, 2014 at 04:06

There is an issue with how products are being aligned on the page.
Refer: http://www.easytimberflooring.com.au/laminate/alpha-laminate-flooring/

The page is trying to render this;

[row][column size=”one-fourth”]

Some content here…….

[/column]
[column size=”three-fourth”]

[etheme_product_category category=”alpha-laminate” columns=”3″ orderby=”date” order=”desc”]

[/column][/row]

Can you please advise why this is happening?

#29709 Copied

23 Answers

Eva Kemp

Support staff

December 16, 2014 at 09:04

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29725 Copied

richard@titanblue.com.au

Participant

December 16, 2014 at 09:45

Here it is below….

Please, contact administrator
for this information.

#29739 Copied

Robert Hall

Support staff

December 16, 2014 at 10:42

Hello,

Sorry, but we can’t see your admin panel because getting white page.
Do you made some changes?

Regards,
Robert Hall.

#29749 Copied

richard@titanblue.com.au

Participant

December 16, 2014 at 11:21

..

Please, contact administrator
for this information.

#29761 Copied

Robert Hall

Support staff

December 16, 2014 at 11:28

As I see you use old version of the theme. Please update to the latest (v.3.6).
Don’t forget to make backup your site.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#29766 Copied

Eva Kemp

Support staff

December 16, 2014 at 11:28

Hello,

Please update the theme to 3.6 latest version:
http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186
https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#29767 Copied

richard@titanblue.com.au

Participant

December 21, 2014 at 23:52

Ive updated the theme as per instructions and am now at the latest version (3.6). However, this has not fixed the issue I raised earlier.

Products are still all over the place – http://www.easytimberflooring.com.au/laminate/alpha-laminate-flooring/

#30623 Copied

Eva Kemp

Support staff

December 22, 2014 at 12:34

Hello,

As I see you still have theme version 3.4 in Appearance > Themes.
Please provide us with FTP credentials in Private Content.
We’ll update the theme for you.

Thank you.
Regards,
Eva Kemp.

#30679 Copied

richard@titanblue.com.au

Participant

December 27, 2014 at 23:02

Sure, please find below.

Please, contact administrator
for this information.

#31243 Copied

Eva Kemp

Support staff

December 27, 2014 at 23:13

Hello,

FTP credentials are incorrect.
We can’t log in.

Please provide us with the correct login details.

Thank you.
Regards,
Eva Kemp.

#31244 Copied

richard@titanblue.com.au

Participant

December 28, 2014 at 02:35

sorry Eva, there was a typo in the username: refer below.

Please, contact administrator
for this information.

#31248 Copied

Eva Kemp

Support staff

December 29, 2014 at 10:11

Hello,

I’ve updated the theme.
Please check your site now.

Thank you.
Regards,
Eva Kemp.

#31306 Copied

richard@titanblue.com.au

Participant

December 30, 2014 at 23:51

Thanks Eva but the update hasnt fixed my original issue with product alignment –

“There is an issue with how products are being aligned on the page.
Refer: http://www.easytimberflooring.com.au/laminate/alpha-laminate-flooring/ ”

Any reason why this is occurring considering the theme is now at v3.6?

#31506 Copied

Eva Kemp

Support staff

December 31, 2014 at 00:55

Hello,

As I see now there are 2 columns of products.
Could you please show a screenshot what issue you’re talking about?

Thank you.
Regards,
Eva Kemp.

#31509 Copied

richard@titanblue.com.au

Participant

December 31, 2014 at 01:13

Sure, here it is http://easytimberflooring.com.au/easytimber.jpg

#31510 Copied

Eva Kemp

Support staff

December 31, 2014 at 09:22

Hello,

Sorry, but I don’t see such issue. The layout I see is

Please try to clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#31533 Copied

richard@titanblue.com.au

Participant

January 1, 2015 at 23:15

Thats using a slightly compressed resolution. When your browser is open full screen, it doesnt show this and looks broken.

#31650 Copied

Eva Kemp

Support staff

January 2, 2015 at 16:37

Hello,

As I see your theme is 3.4 version again. Have you restored the site from back up?
May we update the theme again?

Thank you.
Regards,
Eva Kemp.

#31712 Copied

richard@titanblue.com.au

Participant

January 2, 2015 at 17:13

Hi Eva, I just updated the header.php, footer.php and style.css

Yes do what you need to do.

#31726 Copied

Eva Kemp

Support staff

January 6, 2015 at 12:03

Hello,

Sorry for a long delay.
I’ve updated the theme, but also Woocommerce plugin should be updated.
But the update process us failed.
Please check plugins folder permissions and owner whether they are correct. You can ask your host to check it.

Thank you.
Regards,
Eva Kemp.

#32121 Copied

richard@titanblue.com.au

Participant

January 7, 2015 at 00:23

Thanks for that Eva. Ive updated the plugin and we still have the same issue present with the products.

What else can be done here?

#32238 Copied

richard@titanblue.com.au

Participant

January 13, 2015 at 22:22

Hi Eva, has there been an update to this yet?

#33315 Copied

Eva Kemp

Support staff

January 14, 2015 at 12:05

Hello,

The issue has been fixed.
Please check your site and clear browser cache.

Thank you.
Regards,
Eva Kemp.

#33384 Copied
Tagged: aligning, optimization, page, products, themes, woocommerce, wordpress
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