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Products Pics not showing in quick view in cart thumbnail and when select a variable product

This topic has 17 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

mirko

Participant

October 30, 2023 at 08:04

Morning i m having problem with the products image which aren’t showing in certain part as “Quick View” as “thumbnail cart” and when i select a variation on product page the image goes away. I m facing those different problem from time so far and i have been forced to buy the support to get it sorted, it seems unreal buying a product and then been unable to use it because of a bug update send by you, the update should get rid of some problem not causing other.

Please, contact administrator
for this information.

#371974 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

16 Answers

Tony Rodriguez

Support staff

October 30, 2023 at 08:46

Hello, @mirko,

Thank you for contacting us and for using XStore.

1) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2) We regret to inform you that we are currently unable to access your site. For your reference, we have attached an image: https://postimg.cc/Bjs57yhB

In order to resolve this issue, we kindly request you to provide valid and functional wp-admin access. This will enable us to examine your settings more closely.

3) Please make sure that you are using the latest theme version and core plugin on your site – 9.2.2 & 5.2.2.

https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

4) We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#371978 Copied

mirko

Participant

October 30, 2023 at 10:52

I’ll upload a video thats shows you the problem, after that how can i give you the way to access to my wp admin!?? I don’t know how to do it. Said that could you show me how to switch a parent theme without losing the configuration and how to clear cache,
I would need a step by step guide. To do what u asked me at the end.
Many thanks in advance… i ll provide video as 1 thing now.

Please contact administrator
for this information.

#371987 Copied

mirko

Participant

October 30, 2023 at 11:10

You can try now to access, i m also including the username and Pw to access to the wp-admin pannel.

Please contact administrator
for this information.

#371990 Copied

Tony Rodriguez

Support staff

October 30, 2023 at 12:32

Hello, @mirko,

We appreciate your prompt response to our previous communication.

However, we regret to inform you that we are still unable to access your website due to an error. https://postimg.cc/Bjs57yhB

To facilitate further troubleshooting, we kindly request you provide us with the correct and working URL of your site. This will enable us to examine the issue more closely and provide you with the necessary assistance.

We look forward to your cooperation in this matter.

Best Regards,
8Theme’s Team.

#372000 Copied

mirko

Participant

October 30, 2023 at 12:39

Im sure that’s working now with the last user ive send could u please again and let me know.
Many thanks

#372001 Copied

mirko

Participant

October 30, 2023 at 13:13

Please check it back. Should be going

#372010 Copied

Tony Rodriguez

Support staff

October 30, 2023 at 14:15

Hello, @mirko,

Thank you for your response.

1) We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the variation gallery option located under XStore > Theme Options > Woocommerce > Single Product Builder, which has successfully addressed your concern.

Additionally, We would like to inform you that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

This is a default functionality of the Variation Gallery option.

2) For quick view product image issue.

We suggest switching to the Xstore Parent theme (Appearance > Themes) if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#372014 Copied

mirko

Participant

October 30, 2023 at 14:41

Sorry but nothing has been solved yet, the product doesn’t change when selecting a variation, as shown in pics, i ve selected flavour choccolate but it s stick on mango one. The cart as the same problem, for quick view i ve understud i have to change the theme amd try it.

#372019 Copied

mirko

Participant

October 30, 2023 at 16:18

I ve tried also the prove of going on the parent theme but it dosen’t work at all, and apart of that it loses lots of configuration has been made. Please i need to get it sorted as soon as possible.

#372034 Copied

Tony Rodriguez

Support staff

October 31, 2023 at 06:46

Hello, @mirko,

Thank you for your response.

1) We regret to inform you that we are currently unable to access your website due to an error. https://ibb.co/hBfddKg – In order to thoroughly investigate the issue and provide a more accurate solution, we kindly request you to temporarily remove the restrictions on your website.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation in this matter.

If you wish to modify/change all the images in a product when a color is selected, please follow the steps below:

1. Navigate to Xstore > Theme Options > Woocommerce > Single Product builder > Variation Gallery option.
2. Turn it ON and click on ‘Publish’.

Once this is done, proceed with the following steps:

1. Go to ‘product’ > Edit specific variable Product > variations.
2. Edit the variation and add gallery images.
3. Save the settings.

After completing these steps, please revisit your site to confirm the changes.

Please refer to the attached images for your reference.

https://imgur.com/IyEYfp1
https://imgur.com/2bV0Cgn

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

#372067 Copied

mirko

Participant

October 31, 2023 at 08:10

Morning the site is now accessible, if i keep the pc off it goes down because is hosted there so far, i m waiting to set it off to pubblish it.
Now you can log in and work on it.
Waiting for solution

#372078 Copied

Tony Rodriguez

Support staff

October 31, 2023 at 08:52

Hello, @mirko,

We kindly request you to review and adhere to the instructions provided in our previous response to address your current issue. You can access the response via the following link: https://www.8theme.com/topic/products-pics-not-showing-in-quick-view-in-cart-thumbnail-and-when-select-a-variable-product/#post-372067

We trust that these steps will rectify the problem you are experiencing with the product image not changing when a variation is selected.

Best Regards,
8Theme’s Team.

#372083 Copied

mirko

Participant

October 31, 2023 at 09:15

Ive done what you asked me after you have disabled it, it was already abled. Nothing changes i invite you to see all the previous messages because apart of that the problem is not only with the variation.
-Variation
-thumbnail cart
-quick view

Please let me know

Many thanks

#372086 Copied

Tony Rodriguez

Support staff

October 31, 2023 at 12:37

Hello, @mirko,

Thank you for your response.

We kindly request you to conduct a check by activating the default WordPress Theme, such as Store-front or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

https://prnt.sc/WsOcldCBKXH0 – The image is not shown here in product editor, so you need to test with the Storefront default WordPress theme.

It needs to be fixed first, then likely the quick view and so on will be fixed too.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#372112 Copied

mirko

Participant

October 31, 2023 at 19:40

I ve activated the Twenty twenty-three theme, i post the pics and video of the result i ve noticed that the pics are shown and the variable product change showing the right product as well, the cart shows the product too, the only thing i couldn’t test was the quick view because not present in the theme as option. Another thing i’ve noticed is about the image product in the product editor that one isnt’t visible either with theme Twenty…..

https://we.tl/t-LTMJWrFVi9

Hope to get a solution as soon as possible

#372181 Copied

Rose Tyler

Support staff

November 1, 2023 at 09:03

Hello, @mirko,

We appreciate your prompt response.

1/ We can’t check your site – https://prnt.sc/mjnccGmBfSQS
2/ “Another thing i’ve noticed is about the image product in the product editor that one isnt’t visible either with theme Twenty…..” – once it is solved, we suppose other problems will be solved too. Please check – https://prnt.sc/NFbUbm1Hxywu – images are loaded from another site, so they are not shown.
You need to solve this first, we would recommend you contact the hosting provider to get assistance (it is not something that can be solved from the theme side).

Best Regards,
8Theme’s Team.

#372209 Copied
Tagged: best selling woocommerce themes, cart thumbnail visibility, product image problems, quick view image issues, variable product selection, woocommerce themes issues
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Products Pics not showing in quick view in cart thumbnail and when select a variable product

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