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Products & single products page messed up after update

This topic has 8 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

  • Avatar: Rolandh
    Rolandh
    Participant
    October 21, 2016 at 11:59

    Hi, I have just updated to version 3.0.3 and the products page and single page layouts are messed up. The ‘products grid’ section of the Products Page Layout is showing as a single column against the left side of the page instead of the original grid layout, and the single product pages are similar and have lost the Buy now button and all the images!

    I deactivated all of the plugins apart from Woocommerce and the problem still existed. (I have since reactivated them)

    Can you help please?

    Please, contact administrator
    for this information.
    #143497 Copied Theme version: 3.0.3 WooCommerce version: 2.6.6
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 21, 2016 at 12:45

    Hello,

    You need delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from the theme package.

    Best regards,
    Jack Richardson.

    #143501 Copied
    Avatar: Rolandh
    Rolandh
    Participant
    October 21, 2016 at 12:56

    Hi, I have just done that, and the problem is still there.
    for example: http://getacrylicphotoframes.co.uk/product-category/magnetic-photo-frames/

    #143505 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 21, 2016 at 13:01

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall

    #143509 Copied
    Avatar: Rolandh
    Rolandh
    Participant
    October 21, 2016 at 13:08

    ftp details sent in Private content

    Please, contact administrator
    for this information.
    #143519 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 21, 2016 at 14:08

    Hello,

    I’ve reuploaded the WooCommerce folder. Please check the issue now.

    Regards,
    Robert Hall

    #143532 Copied
    Avatar: Rolandh
    Rolandh
    Participant
    October 21, 2016 at 14:21

    Hi Robert,

    Thanks for doing that, all is now working just fine. I have no idea why it didn’t work when I did it!

    Regards, Roland

    #143536 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 21, 2016 at 14:35

    Hello,

    You’re welcome!
    If you have any questions please feel free to contact us.

    Regards,
    Robert Hall

    #143539 Copied

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