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Products tabs, related products and some sections are not appearing in some products page

This topic has 6 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Mohammed Abrar

Participant

April 24, 2024 at 11:05

1. Products tabs, related products and, some sections are not appearing in some products page
ex :
Three sections are not visible on this product page
https://dotlinesolutions.com/demo3/unilet/product/apple-iphone-15-pro-a17-pro-chip/

and also related products and product tabs is not working properly products are overlapping

inspired by section added in single product builder but not visible in some product preview page

Files is visible for topic creator and
support staff only.

#392784 Copied Theme version: 9.2.9

5 Answers

Rose Tyler

Support staff

April 24, 2024 at 11:12

Hello,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#392786 Copied

Mohammed Abrar

Participant

April 24, 2024 at 11:40

and also related products should be the same as normal product design

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#392791 Copied

Rose Tyler

Support staff

April 24, 2024 at 12:42

Hello,

We appreciate your prompt response.

Please post different questions via separate threads https://www.8theme.com/forums/xstore-wordpress-support-forum/

You need to update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Next time, do not update Core plugin before the theme update.

1/ Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

2/ Check related products after the theme update, and provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#392806 Copied

Mohammed Abrar

Participant

May 2, 2024 at 13:35

Whenever we try to design a product, the same products tabs, related products, and some sections do not appear. Please help us to resolve this issue.

refer beto low image these sections are disappeared now

Files is visible for topic creator and
support staff only.

#393729 Copied

Rose Tyler

Support staff

May 2, 2024 at 13:53

Hello,

Solved via Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags causes the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

Best Regards,
8Theme’s Team

#393731 Copied
Tagged: fix woocommerce display issues, related products not showing woocommerce, troubleshooting woocommerce products page, woocommerce products tabs missing, woocommerce themes issues, woocommerce wordpress themes problem
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