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Progress bar seems to be broken for the latest 9.4.0 theme

This topic has 13 replies, 4 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

pikeralpha

Participant

September 2, 2024 at 08:38

Hello,

I am facing this problem in both my staging and prod websites.

The progress bar throws a null ref when trying to change any value.

In the staging website, it was pre-activated, so it hangs when I change any value.
In prod, I had deactivated it myself and tried to reactivate it. It gets activated but throws the same error. Also, I don’t see the popup to edit the progress bar. The website gets greyed out.

All the screenshots are here:
https://imgur.com/a/wNc2f5t

#412654 Copied Theme version: 9.4.0

12 Answers

Tony Rodriguez

Support staff

September 2, 2024 at 08:51

Hello, @pikeralpha,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a thorough review of the Sale Booster progress bar on our test site, utilizing the latest version of the XStore theme and core plugin. We are pleased to inform you that we did not encounter any issues during our evaluation.

It appears that the issue is isolated to your site.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412656 Copied

pikeralpha

Participant

September 2, 2024 at 10:17

sure, let me try that first before giving you admin access.

Although, my issue does not look to be the only case. I just saw someone raise a similar one.

https://www.8theme.com/topic/cant-edit-sales-boosters-after-update-9-4/

#412685 Copied

pikeralpha

Participant

September 2, 2024 at 10:25

Same issue. Added my user details

The issue looks to be across Sales booster as well. I just tried with Fake popup. Same issue

Please contact administrator
for this information.

#412690 Copied

Tony Rodriguez

Support staff

September 2, 2024 at 11:19

Hello, @pikeralpha,

Thank you for providing the wp-admin access.

We have thoroughly reviewed your website and are pleased to inform you that the sale booster progress bar and other related features are functioning properly. To ensure that you are viewing the most recent version of your website, we kindly ask that you clear your browser’s cache and then revisit the site.

Should the issue persist, we would appreciate it if you could provide us with a video demonstrating the problem. Which browser you are using? This will help us in diagnosing and resolving the issue more efficiently.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#412711 Copied

pikeralpha

Participant

September 2, 2024 at 11:39

Hello,

You are not looking at the right place. Try to disable and enable any of the sales booster, you will see the error in the console logs. You wont be able to see the pop up then to change it.

To demonstrate, I have disabled following Sales Boosters:
Fake Sale Popup
Request A Quote
Cart / Checkout Countdown

Please try to enable and change its value.

Thanks!

#412712 Copied

Rose Tyler

Support staff

September 2, 2024 at 12:01

Hello, @pikeralpha,

We’ve created a video for you.

Private Content

“I just saw someone raise a similar one.
https://www.8theme.com/topic/cant-edit-sales-boosters-after-update-9-4/ ” – solved https://prnt.sc/8Lqy9FBQKkXP

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412719 Copied

pikeralpha

Participant

September 2, 2024 at 14:39

Thanks for your video. I’m not sure if you changed something, but it did start to work on my staging website, which I gave you admin access to. However, the issue still persists on my main website.

I have added the video of it not working in private mode(no caches) on both browsers. The issue is still there.

I added new admin credentials for the primary website as well.

Thanks

Please contact administrator
for this information.

#412742 Copied

Rose Tyler

Support staff

September 2, 2024 at 15:13

Hello, @pikeralpha,

We’ve checked your main site > Sales Booster, but the issue is not visible to us. Please test it one more time using the Chrome browser – https://prnt.sc/hn6Fvwd9c1jf

Best Regards,
8Theme’s Team

#412749 Copied

pikeralpha

Participant

September 2, 2024 at 15:45

That is very odd. thanks for looking into it. I will try from a different laptop or something. And will update it.

#412757 Copied

Rose Tyler

Support staff

September 2, 2024 at 15:53

Hello, @pikeralpha,

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#412759 Copied

pikeralpha

Participant

September 2, 2024 at 17:13

Thankyou for your help. Its resolved now. I tried on a different laptop and it fixed it. Maybe some extension on my side is breaking it.

Thanks once again.

#412775 Copied

Andrew Mitchell

Support staff

September 2, 2024 at 17:13

Dear pikeralpha,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#412776 Copied
Tagged: 9.4.0 theme progress bar, broken progress bar fix, progress bar issue wordpress, solving woocommerce template error, woocommerce 9.4.0 theme problem, wordpress theme troubleshooting
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Progress bar seems to be broken for the latest 9.4.0 theme

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