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Promo text sticky - by ianabel - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

ianabel

Participant

April 24, 2020 at 11:21

Hello, I have an issue with promotext. When I set the header sticky the promo text dissapear, the promo text area shows empty (white) when scroll. Please see screenshot https://prnt.sc/s55dvu

#234578 Copied Theme version: v.6.2.9 (child v.1.0)

15 Answers

Rose Tyler

Support staff

April 24, 2020 at 11:59

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#234583 Copied

ianabel

Participant

April 24, 2020 at 12:45

here I sent you WP access, thanks

Please contact administrator
for this information.

#234595 Copied

Rose Tyler

Support staff

April 24, 2020 at 13:37

Theme options > Header builder > Header sticky > Top Header WCAG Control > Background Color – http://prntscr.com/s580xg

Regards

#234601 Copied

ianabel

Participant

April 24, 2020 at 15:11

What has happened with the menu? https://prnt.sc/s59uso

#234615 Copied

Rose Tyler

Support staff

April 24, 2020 at 15:18

As I can see, Full width is activated for the Bottom header.

Regards

#234616 Copied

ianabel

Participant

April 24, 2020 at 15:19

And now it show like this https://prnt.sc/s5a075

#234617 Copied

Rose Tyler

Support staff

April 24, 2020 at 15:21

Check how it looks on the frontend, not via the Customizer.

Regards

#234618 Copied

ianabel

Participant

April 24, 2020 at 16:00

In mobile it show like this https://prnt.sc/s5ar92, the logo background should be white and in ciustomizer it shows like this https://prnt.sc/s5aszy
I don’t know hoy to fix it because I don’t see the real effect in customizer

#234619 Copied

ianabel

Participant

April 24, 2020 at 16:22

Now it shows fine. Thanks you!

#234620 Copied

ianabel

Participant

April 24, 2020 at 16:23

One more question about the promo text. How can I set a long frase that keeps runing along the promo text?

#234621 Copied

Rose Tyler

Support staff

April 25, 2020 at 06:44

Could you provide an example, for better understanding the desired result?

Regards

#234637 Copied

ianabel

Participant

April 27, 2020 at 15:55

Like in this example https://www.ia-incosmetics.com/wp-content/uploads/2020/04/Vídeo-3.mov

#234799 Copied

Olga Barlow

Support staff

April 27, 2020 at 21:49

Hello,

At this moment items speed it to quick to implement such effect http://prntscr.com/s708vo but we’ll change the limit in the future update and you’ll be able to implement infinite scroll line. But take into account that effect will be the same for both desktop and mobile.

Regards

#234832 Copied

ianabel

Participant

April 28, 2020 at 14:54

ok, yes I want the effect in desktop and mobile. Thanks

#234918 Copied

Olga Barlow

Support staff

April 29, 2020 at 11:49

Hello,

Ok. I could implement this for you before the update if you provide us WP Dashboard and FTP access.

Regards

#235021 Copied
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