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Publish Button not working when trying to edit Color or font style or try to add a banner and save,

This topic has 10 replies, 4 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

Bark

Participant

July 9, 2024 at 19:15

Hi, I have already checked all the suggestions in this link: https://www.8theme.com/topic/customize-and-publish-button-not-working/. I am having issues when I edit any page and try to save the work. The SAVE Button is not working? I am trying to change the font colour and style and add a banner to my shop page, but it does not save the changes. https://www.labradoodlesbycucciolini.ca/shop/

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#403885 Copied Theme version: v.9.3.14

9 Answers

Tony Rodriguez

Support staff

July 10, 2024 at 05:22

Hello, @Bark,

1/ Thank you for reaching out to us with your concerns regarding the XStore theme. We understand that you are experiencing difficulties with customizing and publishing your website, and we are here to assist you.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

2/ Additionally,, If you wish to create a custom layout of the shop page, and add a banner on the shop page, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps.

Best Regards,
8Theme’s Team

#403900 Copied

Bark

Participant

July 10, 2024 at 06:25

Dear Tony,

I’m incredibly grateful for your thorough review of my website. Your expertise and attention to detail are truly invaluable. It’s wonderful that you took the time to provide such comprehensive suggestions.

I’m pleased to inform you that my developer has diligently implemented all of your recommended changes.

I would be immensely appreciative if you could kindly review the website once more. Despite our best efforts, we haven’t been able to pinpoint the issue, and your expert eye would be tremendously helpful in resolving this.

Rest assured, I’ve ensured you have full access to the site for your review, please check the credentials. Additionally, I want to reassure you that we have reliable backups in place, should they be needed.

Your continued support and expertise mean the world to us. Thank you again for your time and dedication to helping us achieve the best possible results.

Regarding the design of the shop page, I would like my shop page to look exactly like this demo: https://xstore.8theme.com/elementor/demos/animals01/. Is that possible without disturbing the current layout? Also where do I upload this demo from without causing issues on the rest of the website. Plus, I am currently not able to edit the shop page as there is no option to open the shop page through elementor? Check screenshots. Tony, I pray you can help as I have been waiting to complete this page. Thank you Carmelina

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Bark

Participant

July 10, 2024 at 06:26

I have added the credentials again. Thanks Tony!

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#403908 Copied

Jack Richardson

Support staff

July 10, 2024 at 15:16

Hello @Bark,

Please, check now !

Kind regards, Jack Richardson
The 8theme’s team

#404064 Copied

Rose Tyler

Support staff

July 10, 2024 at 15:17

Hello, @Bark,

We hope this message finds you well. Could you please conduct a test to verify the functionality of the Theme Options at your earliest convenience?

Thank you for your assistance.

Best Regards,
8Theme’s Team

#404065 Copied

Bark

Participant

July 10, 2024 at 16:51

I used to edit from elementor, but I am not able to. How do I edit this page? Hi, I see no difference. Please send a step-by-step on what you implemented and from where
I edit the shop page

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Bark

Participant

July 10, 2024 at 18:50

Here is a sample of how I try to edit the shop page, See the screenshot

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#404103 Copied

Bark

Participant

July 10, 2024 at 19:19

Also, Can I upload one of these demos to the shop page without disturbing the current theme demo? If so, How is that done? Please see the screenshot.

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#404105 Copied

Rose Tyler

Support staff

July 11, 2024 at 06:56

Hello, @Bark,

Thank you for getting in touch with us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#404147 Copied
Tagged: adding banner problems, editing color and font, publish button issues, save function not working, woocommerce wordpress templates
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