Publish key not working and templet problem

Hello, @mohanad,

Thank you for reaching out to us.

I recently visited your website and noticed no issue with how it is displayed. Please review the screenshot I captured at this link: https://ibb.co/T4bw0PF.

If the appearance in the screenshot does not match your expectations or if there have been recent changes that are not reflected, could you please provide more details about how the site should ideally appear? This information will enable us to investigate further and assist you more effectively.

Should the screenshot accurately represent the current state of your website, the issue may be related to cached data on your end. In this case, I recommend clearing your browser’s cache and revisiting the site to see if the display improves.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

Hello, @mohanad,

I hope this message finds you well.

Could you please confirm if you would like your site layout to be set to full width? Additionally, it appears that there may be an issue with the Publish button not functioning correctly.

To assist you further, could you kindly provide your site’s WordPress Admin URL and credentials? Please ensure that you submit this information in the private content area of this topic for security purposes.

Thank you for your cooperation. We look forward to resolving these issues promptly.

Best regards,
8Theme’s Team

Hello, @mohanad,

We kindly request that you take a complete backup of your website at your earliest convenience. Following the backup, please proceed to disable all third-party plugins that are not included in the XStore package, as detailed in our documentation here: [XStore Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once this task has been completed, we would appreciate it if you could clear your browser’s cache and re-evaluate the functionality of your site. It is possible that one of these third-party plugins is contributing to the issue you are experiencing.

Should the problem persist, please keep all third-party plugins disabled and grant us permission to further debug your site. This may include deactivating all third-party plugins and any on-site customizations to thoroughly investigate the issue.

Thank you for your prompt attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @mohanad,

Thank you for reaching out to us.

Upon reviewing your website, we have identified that the issue you are experiencing originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the issue.

To address this, we recommend that you install and activate a new child theme. You can download the updated child theme from our website at the following link: [https://www.8theme.com/downloads/](https://www.8theme.com/downloads/).

Additionally, please ensure that your web hosting environment meets the following system requirements for optimal performance of the XStore theme:
– Increase the memory limit to 512MB
– Set the maximum execution time to 300 seconds
– Set the maximum input variables to at least 4000

You can view the specific requirements via this link: [https://imgur.com/Cyzquf8](https://imgur.com/Cyzquf8).

We also advise upgrading to PHP version 8.1 or 8.2. Please contact your service provider to make these adjustments.

Once these changes are implemented, please clear your browser cache and verify if the issue persists.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mohanad,

Thank you for your response.

1/ Please ensure that your web hosting environment meets the following system requirements for optimal performance of the XStore theme as we describe in my previous response.

2/ We have checked your site and found that in Chrome browser console (Failed to load resource: the server responded with a status of 500 () )

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Dear @mohanad,

We hope this message finds you well. As referenced in our previous communication, we are currently addressing a 500 error that has been reported. You can review the details of the error via this link: [https://prnt.sc/jjCkzrEo8LAv](https://prnt.sc/jjCkzrEo8LAv).

To proceed with the necessary diagnostics and resolution, we kindly request that you provide us with temporary FTP access. For this purpose, please furnish us with the following details:
– FTP host
– FTP username
– FTP password
– FTP port
– FTP encryption type

Should you require assistance in creating these credentials, we recommend contacting your hosting provider for guidance.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team.

Dear Mohanad,

We hope this message finds you well. We have verified the username and password for the following link, but unfortunately, we are unable to view any directories or files:

https://prnt.sc/aR2Y9KnQzYd3

Could you please review the credentials or provide us with access to our cPanel account at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Dear @mohanad,

We are pleased to inform you that the 500 error has been successfully resolved, and the publish button is now functioning correctly.

Could you kindly verify this at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hi @mohanad,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team