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Purchase code error - by viraj - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

  • Avatar: viraj
    viraj
    Participant
    October 9, 2017 at 16:45

    Hello I am not able to start the setup process as my purchase code is not getting validated.

    Please help me in setting up the gym version.

    Awaiting your positive feedback.

    Please, contact administrator
    for this information.
    #174603 Copied Theme version: latest
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 9, 2017 at 17:34

    Hello,

    Contact your server providers and ask to update OpenSSL system library to the 1.0 version. Also, make sure that everything is fine with your WP because we can’t install any default plugin http://prntscr.com/gv931g

    Regards

    #174606 Copied
    Avatar: viraj
    viraj
    Participant
    October 9, 2017 at 17:37

    What is openSSL?

    #174608 Copied
    Avatar: viraj
    viraj
    Participant
    October 9, 2017 at 17:53

    I am using hostgator and they are telling only in VPS they can do that?

    How do I use the theme now?

    #174610 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 10, 2017 at 15:42

    We are sorry but you need to solve this situation with your hosting. Theme documentation clearly explains theme’s requirements to hostings https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    You won’t be able to activate theme is Open SSL library is out of date and less than 1.0.

    Regards

    #174697 Copied
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