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Purchase Code incorrect after resetting my website

This topic has 6 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Theresa

Participant

November 29, 2023 at 09:33

My purchase code is not working after resetting website. It says, ‘Sorry, the code is incorrect. Please try again.’

i have active subscription and support. Please review

Thank you

#375124 Copied Theme version: 9.2.2

5 Answers

Rose Tyler

Support staff

November 29, 2023 at 09:54

Hello, Theresa,

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#375128 Copied

Noureddine

Participant

June 13, 2024 at 13:40

I am facing a problem with my website. I have deactivated the XStore theme from my current website and I want to transfer it to another website. Can you provide guidance on how to effectively migrate the XStore theme to the new site?

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#399617 Copied

Rose Tyler

Support staff

June 13, 2024 at 13:53

Hello, Noureddine,

We tried to check the code using the Envato verification system and we get the response that the purchase code is not verified. Could you, please, check if everything is ok with your ThemeForest account? Because if the account is blocked or your purchase is canceled you won’t be able to use the code.

Kind Regards,
8theme team

#399623 Copied

Noureddine

Participant

June 13, 2024 at 14:24

My Envato account has been closed due to being hacked. I request your assistance in restoring access to my account. Thank you.

#399630 Copied

Rose Tyler

Support staff

June 13, 2024 at 14:34

Hello, Noureddine,

We kindly advise you to directly contact Envato Support for assistance as we are unable to resolve such issues from our end.

Kind Regards,
8theme team

#399638 Copied
Tagged: code error solutions, purchase code incorrect, website reset, woocommerce issues, woocommerce wordpress templates, wordpress troubleshooting
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