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Purchased subscription license cannot activate x-store WooCommerce theme!

This topic has 4 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Somchai

Participant

September 26, 2021 at 20:40

Hello
I just purchased a license on your website for yearly subscription and the license cannot activate our x-store WooCommerce theme.
After pressing activate theme button we get an error message that theme cannot be activated with this license.

We had to use our existing Themeforest license to activate the theme and that one worked right away (The Themeforest purchased license was not being in use).

Please workout the issue and let me know what should we do to address this issue and be able to activate our WooCommerce themes with our newly purchased subscription license.

Best regards

Please, contact administrator
for this information.

#303522 Copied Theme version: 8.0.7 WooCommerce version: 5.8.1

3 Answers

Rose Tyler

Support staff

September 27, 2021 at 06:02

Hello,

We are sorry but XStore is not included in the subscription. We can’t include this theme because it sells in Theme Forest and due to their policy can’t be sold anywhere else. So XStore you can get here – https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and use it according to ThemeForest license policy https://themeforest.net/licenses/standard , 1 license for 1 project. There is no “unlimited activations” option.
You can cancel your subscription in the My Account area, we will accept the refund within 2 days.

Regards

#303531 Copied

Somchai

Participant

September 27, 2021 at 08:36

Hello Thank you for the reply,
The information on your online shop is misleading, maybe for future customers and to avoid unnecessary effort and waste of time it would be nice to put a disclaimer there on your website about this. Saying unlimited everything means everything that 8themes has to offer including all themes in themeforest as they all are your products (part of your services) after all.

I have cancelled the subscription.

Best regards

#303558 Copied

Olga Barlow

Support staff

September 27, 2021 at 13:14

Hello,

Ok. We added a notice that XStore is not included below the Price section.

Regards

#303621 Copied
Tagged: activate, license, subscription, themes, woocommerce, wordpress, x-store
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