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Put the video first - by MAHDAR - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

MAHDAR

Participant

April 14, 2023 at 23:06

Hello good time

I put the position of the video first, but now the full gallery images are not loaded and it scrolls badly

Please see if you need, I will send you a video

Please, contact administrator
for this information.

#353348 Copied Theme version: 9.1.1

11 Answers

Rose Tyler

Support staff

April 15, 2023 at 10:58

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

As we can see all plugins are disabled on your site, so it looks strange. Are you in process of troubleshooting?
Let us know the result and if any assistance will be needed from our side.

Kind Regards,
8theme team

#353391 Copied

MAHDAR

Participant

April 15, 2023 at 13:20

sorry
The problem was solved
Please login the site
Thankful

#353401 Copied

Rose Tyler

Support staff

April 15, 2023 at 15:55

Hello, MAHDAR,

We do not see a video on the mentioned product.
Please provide URL of product with the problem, and a video of the problem also.

Kind Regards,
8theme team

#353410 Copied

MAHDAR

Participant

April 15, 2023 at 16:14

Yes, unfortunately, the video cannot be displayed from the host we are using. Please check this as well

We must upload it from YouTube to be displayed

Please check now, thank you

Please contact administrator
for this information.

#353411 Copied

MAHDAR

Participant

April 16, 2023 at 14:03

I’m sorry for now, please don’t correct it so that the site is optimized and I will inform you again later. Thank you

#353427 Copied

Rose Tyler

Support staff

April 18, 2023 at 08:29

Hello, MAHDAR,

Ok. Take your time.

Kind Regards,
8theme team

#353548 Copied

MAHDAR

Participant

May 3, 2023 at 10:23

Hello good time

Please check this item

I posted a video in English, but now the images in the gallery don’t fit well

You can go to German for comparison

Thank

Please contact administrator
for this information.

#355261 Copied

MAHDAR

Participant

May 3, 2023 at 10:28

vidio

Please contact administrator
for this information.

#355262 Copied

Rose Tyler

Support staff

May 3, 2023 at 13:23

Hello, MAHDAR,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#355299 Copied

MAHDAR

Participant

May 4, 2023 at 08:21

Hello again
I uploaded a video of the same size as the images on my host and placed it on the product page, but the gallery images still do not display well.

You are sure that the problem is from the side of Elementor Pro!

I disabled Elementor Pro and reinstalled it, but it didn’t work

Thanks

Please contact administrator
for this information.

#355404 Copied
Rose Tyler

Support staff

May 4, 2023 at 13:33
Hello, MAHDAR,

We still see errors in the console that are related to Elementor and could be fixed from their side only → https://prnt.sc/pMkCCnPqDe9V

According to the fact It is not possible to fix such issue globally we can propose you few possible ideas and we hope one of them will satisfy your requirements.
1/ You can switch video position to last and get next result → https://gyazo.com/764f4ae7984c9062621b8d3440311428
2/ You can try to add next custom CSS:
```
@media only screen and (min-width: 650px) {
    .swiper-vertical-images .vertical-thumbnails-wrapper .slick-list,
    .swiper-vertical-images .vertical-thumbnails-wrapper .slick-track {
        height: 100% !important;
    }
}
```
And get next result → https://gyazo.com/4a813e3bd7f7e93f5bad8a7e30823736 (not ideal but better looking anyway)
3/ You can change the gallery type from vertical to horizontal → https://prnt.sc/cj8813Mv24DH

We are thankful for your understanding of our position about the impossibility to fix such question with no further issues.

Kind Regards,
8theme team
#355467 Copied
Tagged: design, ecommerce, persuasive, templates, video, woocommerce, wordpress
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