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Quantity button on the cart page is not working

This topic has 8 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

DS

Participant

August 9, 2022 at 13:49

hi,

can you please check why the quantity button (+) and (-) on the cart page are not working, it is working fine on the product page and cart sidebar.
https://snipboard.io/s43DlI.jpg

Please, contact administrator
for this information.

#331378 Copied Theme version: 8

7 Answers

Rose Tyler

Support staff

August 9, 2022 at 14:02

Hello,

We do not see the problem, here is a video – https://gyazo.com/3883264dfb8bf236b3f29336d42b4468
Please clear cache and check one more time.

Regards

#331380 Copied

DS

Participant

August 9, 2022 at 14:08

can you please check with this product, URL given in private area

Please contact administrator
for this information.

#331381 Copied

Rose Tyler

Support staff

August 9, 2022 at 14:43

Do you have the mentioned issue when the Storefront theme is activated or the problem persists with our theme only?

Regards

#331386 Copied

DS

Participant

August 10, 2022 at 07:42

Yes, It’s working with a storefront & twenty-twelve theme…

#331409 Copied

Rose Tyler

Support staff

August 10, 2022 at 08:47

Hello,

Thanks for the reply.
Do you face this problem only with the mentioned product? When you create a new product do you face the problem too?

Regards

#331416 Copied

DS

Participant

August 10, 2022 at 09:39

I think I am facing an issue with only those products where upsell and cross-sell products are set in admin https://snipboard.io/B4VuSO.jpg

Please contact administrator
for this information.

#331426 Copied

Rose Tyler

Support staff

August 10, 2022 at 09:50

Hello,

Thanks for the reply.

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check the quantity on Cart page.
Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#331427 Copied
Tagged: button, cart, not working, page, quantity, woocommerce, wordpress
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The issue related to '‘Quantity button on the cart page is not working’' has been successfully resolved, and the topic is now closed for further responses

Quantity button on the cart page is not working

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