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Quantity discount is not working at all.

This topic has 11 replies, 3 voices, and was last updated 4 days, 20 hours ago ago by Luca Rossi

JiPanditJI

Participant

November 14, 2024 at 17:58

Quantity discount is not working, clicking the add button, nothing is happeing, please help

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10 Answers

Tony Rodriguez

Support staff

November 15, 2024 at 07:16

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

If the issue persists, We kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site wp-admin access in the private content area so that we can check and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

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JiPanditJI

Participant

November 15, 2024 at 08:08

I have shared the login credentials , please check

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Tony Rodriguez

Support staff

November 15, 2024 at 09:23

Hello, @JiPanditJI,

Thank you for your response.

Upon reviewing your website, we noticed that it is not displaying correctly. Specifically, the console is showing a 409 error response from the server.

We kindly recommend that you contact your hosting service provider to address this issue.

Additionally, we suggest disabling all third-party plugins (including cache plugins and CDN) that are not included with XStore. You can find a list of the included plugins here: [https://xstore.helpscoutdocs.com/article/36-included-plugins]. After disabling these plugins, please clear your browser cache and check the website again. It is possible that one of the additional plugins is causing the issue.

If the problem persists, please keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. Doing so will allow us to investigate the issue further and provide the necessary assistance.

Before proceeding, we strongly advise you to take a complete backup of your website to ensure the safety of your data.

Thank you for your attention to this matter. We look forward to assisting you.

Best regards,
The 8Theme Team

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JiPanditJI

Participant

November 15, 2024 at 09:32

We hav given you the credentials, you are free to deactivat the debug the issue, please do that and resolve it asap

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Luca Rossi

Support staff

November 15, 2024 at 11:17

Dear @JiPanditJI,

We hope this message finds you well.

We encountered an issue while attempting to disable the third-party plugins for testing purposes. Despite our efforts, the plugins automatically re-activate.

Please refer to the screenshot for further details: [https://prnt.sc/C-JDQq2WOV0Q](https://prnt.sc/C-JDQq2WOV0Q).

Could you kindly look into this matter and verify the issue?

Thank you for your assistance.

Best regards,
8Theme Team

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JiPanditJI

Participant

November 15, 2024 at 11:37

ok will check and update you

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JiPanditJI

Participant

November 15, 2024 at 14:09

We have removed that plugin, you please go ahead with the debug and resolve the issue

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Luca Rossi

Support staff

November 16, 2024 at 05:27

Dear @JiPanditJI,

We hope this message finds you well.

Please note that the Quantity Discount feature requires the following setting to be active in order to function properly: [Screenshot Link](https://prnt.sc/NAvmobd1wr1U).

We have re-enabled this setting, and everything is now working as expected.

Could you kindly verify on your end?

Thank you for your attention to this matter.

Best regards,
8Theme Team

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JiPanditJI

Participant

November 16, 2024 at 05:57

Ok thanks, but just a feedback, it was just a small solution and it took 2 days and multiple messages to and from.

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Luca Rossi

Support staff

November 17, 2024 at 15:24

Dear @JiPanditJI,

We sincerely apologize for the delay in our response. Due to a high volume of tickets on our forum, especially over the weekend, we aim to address each inquiry within 48 hours.

Thank you very much for your valuable feedback. We are continuously working to improve our response times.

Best regards,
The 8Theme Team

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