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Quantity Discounts hide when insufficient stock & show savings per Unit

This topic has 7 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Jack Richardson

Daniel

Participant

August 28, 2024 at 09:48

We offer quantity discounts when customers purchase in trading units and its works well. However, if the stock is below the required quantity for a discount, the discount option still appears, leading to an error message only when the user clicks on it. How can we hide the discount option when there isn’t enough stock to offer it?

Additionally, is it possible to display the reduced unit price alongside the total discount, so the customer can see both the discount price and the absolute amount saved?

Example (actual just a few units on stock):
https://www.bigenergy.ch/shop/monster-energy-juiced-aussie-style-lemonade-500ml/

#411953 Copied Theme version: 9.3.17

6 Answers

Rose Tyler

Support staff

August 28, 2024 at 10:22

Hello, Daniel,

Please provide temporary wp-admin and FTP access. Additionally, we need video and screenshots from you for a better understanding of your requests.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#411960 Copied

Daniel

Participant

August 30, 2024 at 09:18

Hi Rose, you find in private section the access data:

This is a good example:
https://www.bigenergy.ch/shop/monster-energy-juiced-aussie-style-lemonade-500ml/

The actual stock is only 3 pieces, but the sow has the option of buying 12 or 24 pieces. The customer only receives an error message after clicking that he cannot buy this.

For your information, all data in Onlinestore is controlled via our backend system. Manual entry of data in WooCommerce is not used and will be overwritten during the next synchronisation.

Kind regards, Daniel

Please contact administrator
for this information.

#412317 Copied

Jack Richardson

Support staff

August 30, 2024 at 10:59

Dear @Daniel,

We hope this message finds you well.

We have reviewed the issue you highlighted and understand the concern. To proceed effectively, we would appreciate your insights on the potential solution. Specifically, do you suggest we verify the quantity of the current product in the quantity discount items and restrict those where the quantity exceeds the maximum limit of the current product? So in current product you shared the section with Quantity discounts will be simple not displayed at all as max quantity of this product is 3 items.

As this request is unique to your situation, your perspective would be invaluable in guiding our next steps.

Thank you for your attention to this matter. We look forward to your guidance.

Best Regards,
Jack Richardson
8Theme’s Team

#412335 Copied

Daniel

Participant

August 30, 2024 at 20:49

Hi Jack,

Yes exactly, the best solution would be if the options are only displayed if they can be used.

In the example of 3 pieces mentioned above, no quantity discount option would be displayed, if the stock would be 15 pieces, for example, the option of 12 pieces would only be displayed, and if there were more than 24 pieces, both options would be available.

Kind regards,
Daniel

#412440 Copied

Jack Richardson

Support staff

August 31, 2024 at 08:47

Dear @Daniel,

Thank you for your valuable suggestion. We are considering integrating your proposed solution in an upcoming update. Currently, our team is focused on a significant update scheduled for release in the coming days, which is now in its final stages of development.

In the interim, we kindly request that you either temporarily disable the Quantity Discount feature or continue using it in its current form. We aim to address and implement a solution for the issue you highlighted as soon as our development schedule permits.

We apologize for any inconvenience this may cause and appreciate your understanding. The resolution of the issue requires thorough testing with various combinations of variable products and stock management, among other factors.

Thank you for your patience and support.

Best Regards,
Jack Richardson
The 8Theme Team

#412485 Copied

Jack Richardson

Support staff

September 2, 2024 at 14:16

Dear @Daniel,

We sincerely appreciate your patience throughout this process. We are pleased to inform you that we have developed a solution to the issue you reported and have implemented it on your website.

The update has been applied in the following file: xstore/framework/features/woocommerce/quantity-discounts.php

At your earliest convenience, could you please review the changes to ensure everything is functioning as expected? Your feedback is invaluable to us.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

#412737 Copied
Tagged: insufficient stock management, quantity discounts, show savings per unit, stock control, woocommerce discounts, woocommerce templates, wordpress ecommerce
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