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Quantity of stock product left not showing

This topic has 30 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Andrew Mitchell

mirko

Participant

November 24, 2023 at 15:33

Hi ive noticed that stock quantity in not showing on single product cart, but in sticky cart as well as quick view shows correctly giving you the idea of how many pices left in stock.

Here pics to show you

https://postimg.cc/gallery/TMsVc2DV

#374671 Copied Theme version: 9.2.3

29 Answers

Rose Tyler

Support staff

November 24, 2023 at 17:59

Hello, Mirko,

Yes, this behavior seems should be improved for our new Single Product Builder.

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#374690 Copied

Rose Tyler

Support staff

November 29, 2023 at 09:33

Hello, Mirko,

Please test how it works now and let us know the results.

https://prnt.sc/Gqhyy8F0DbLb – we’ve added a custom code to fix this issue under functions.php file from line 15 to 31 located under xstore-child theme.

Kind Regards,
8theme team

#375125 Copied

mirko

Participant

November 29, 2023 at 10:23

It works fine on variable product on single product has has the same problem. I’ve checked all the single product and the problem is the same, solved on variable though.

#375133 Copied

Rose Tyler

Support staff

November 29, 2023 at 10:28

Hello, Mirko,

We appreciate your prompt response.

Please provide the URL of a simple product with the problem.

Kind Regards,
8theme team

#375135 Copied

mirko

Participant

November 29, 2023 at 10:30

Here we go.

Please contact administrator
for this information.

#375137 Copied

Rose Tyler

Support staff

November 29, 2023 at 11:50

Hello, Mirko,

Do you mean the color is incorrect – https://prnt.sc/5gMwp1i3-ZtE ?

Kind Regards,
8theme team

#375147 Copied

mirko

Participant

November 29, 2023 at 12:08

Yep, the color is incorrect.

#375152 Copied
Rose Tyler

Support staff

November 29, 2023 at 13:32
Hello, Mirko,

The color is taken from the settings of the element – https://prnt.sc/TwTO87VPXQq6
You can use the next custom CSS code in Theme Options > Theme custom CSS:
```
.stock.step-3 {
    color: var(--product-stock-step-3-active-color) !important;
}
```
or send a request about adding a new option for this element – color for low stock via this page – https://www.8theme.com/taskboard/

Kind Regards,
8theme team
#375160 Copied
mirko

Participant

November 30, 2023 at 09:52

Morning i had a deeper look and seen that the code added only works on desktop view on mobile is alway the same. I’m talking about the changed you ve made. Not the last code you advicesd me.

#375239 Copied

Rose Tyler

Support staff

November 30, 2023 at 11:37

Hello, Mirko,

We’ve checked your product from mobile and do not see the problem. Please check the Private Content area.
Clear cache of your mobile browser and then check the product, and describe the problem one more time in more detail.

Kind Regards,
8theme team

Please contact administrator
for this information.

#375251 Copied

mirko

Participant

November 30, 2023 at 12:00

The private area It says the screen shot was removed,

#375259 Copied

Rose Tyler

Support staff

November 30, 2023 at 12:15

Hello, Mirko,

Here is the new one https://prnt.sc/Dvsh7mAReXhF
Please provide URL of product with the problem, so we test it one more time.

Kind Regards,
8theme team

#375263 Copied

mirko

Participant

November 30, 2023 at 12:25

I mean on the variable product, it only shows in stock like it was on desktop, after your first php code was solved in desktop but on mobile the problem is same as it was before.
In video you can clearly see that.

Please contact administrator
for this information.

#375268 Copied

Rose Tyler

Support staff

November 30, 2023 at 15:06

Hello, Mirko,

Please clear the cache and check now.
Let us know the result.

Kind Regards,
8theme team

#375301 Copied

mirko

Participant

November 30, 2023 at 15:20

Now it always shows the stock quantity but should be only visible below 3 so lets make an example 2 in stock should be red and display 3 in stock should only give in stock in green- only below 3 should display quantity 2 left in stock or 1 in red. Thats whats happen on variable product, but on single product also in 1 in stock it shows in green.

In private the single and variable product to check

Please contact administrator
for this information.

#375303 Copied

Rose Tyler

Support staff

November 30, 2023 at 15:30

Hello, Mirko,

https://prnt.sc/XnmpAdqWo_Dm – please check now.

Kind Regards,
8theme team

#375304 Copied

mirko

Participant

November 30, 2023 at 15:43

Fine on variable, but on single is green.

#375307 Copied

Rose Tyler

Support staff

November 30, 2023 at 15:50

Hello, Mirko,

“but on single is green.” – yes, and can be changed https://prnt.sc/i4NU4wt72XdM > https://prnt.sc/1VpOqteN76hO

Kind Regards,
8theme team

#375310 Copied

mirko

Participant

November 30, 2023 at 15:54

Always it should be 2 shows red stock.

Should i use the code ?!

#375311 Copied

Rose Tyler

Support staff

November 30, 2023 at 15:58

Hello, Mirko,

Do you mean a variable product?

Please describe the desired result in more detail.

Kind Regards,
8theme team

#375313 Copied

mirko

Participant

November 30, 2023 at 16:05

Not the variable product is just fine as it is, now is perfect. The single product should have the same features of the variable, like 3 in stock..? Green *in stock* no quantity shown
2 in stock *only two left in stock, quantity shown and red painting.

Same as variable. Identical.
Not more not less.

#375316 Copied

Rose Tyler

Support staff

November 30, 2023 at 16:10

Hello, Mirko,

Done – https://prnt.sc/h9WPgVqh6i2U > https://prnt.sc/pvD7j66PPmV9

Kind Regards,
8theme team

Please contact administrator
for this information.

#375317 Copied

mirko

Participant

November 30, 2023 at 16:28

Now in stock is red ?

#375319 Copied

Rose Tyler

Support staff

November 30, 2023 at 16:35

Hello, Mirko,

Please provide the URL.

Kind Regards,
8theme team

#375322 Copied

mirko

Participant

November 30, 2023 at 16:40

Here we go

Please contact administrator
for this information.

#375323 Copied

Rose Tyler

Support staff

November 30, 2023 at 16:45

Hello, Mirko,

Please check now https://prnt.sc/zjqmhKmPlH-p ( https://prnt.sc/yxa7_K6cnteH ).

Kind Regards,
8theme team

#375324 Copied

mirko

Participant

November 30, 2023 at 16:53

Brillian everything is just working fine.

What now? Should i wait the update and then contact you to delete the first PhP code inserted?

Many thanks

#375326 Copied

Rose Tyler

Support staff

November 30, 2023 at 17:02

Hello, Mirko,

The code was deleted, you can simply update the theme and the stock status should be fine.

Kind Regards,
8theme team

#375330 Copied

Andrew Mitchell

Support staff

January 8, 2024 at 23:02

Dear mirko,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#379159 Copied
Tagged: fix woocommerce stock count, product stock display woocommerce, woocommerce inventory not showing, woocommerce product quantity error, woocommerce stock quantity fix, wordpress themes stock issue, wordpress woocommerce stock problem
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