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Question webshop furniture - by irish - on WordPress WooCommerce support

This topic has 58 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

irish

Participant

January 31, 2017 at 16:31

7. I updatend the Po en Mo files in the wp.config map of the root but now the code: $locale=‘nl_NL’; is showing on top of the page? What do i do wrong?
– edit: i removed the code: $locale=‘nl_NL’; but it’s still showing when i want to upload a plugin or something. I see then a white page with the code. Really strange
And every time i reload a page…

Credentials in private content

Please, contact administrator
for this information.

#153576 Copied

Rose Tyler

Support staff

February 1, 2017 at 16:39

Hello,

Could you, please, tell me the path to your wp installation where royal is installed? Can’t find it on your FTP.

Regards,
Rose Tyler.

#153669 Copied

irish

Participant

February 1, 2017 at 16:41

Hi Rose,

I know, terrible hosting :(.
Webspace->Siteapps->Wordpress->Htdocs

#153671 Copied

Rose Tyler

Support staff

February 1, 2017 at 16:59

Hello,

The issue has been fixed.
Please check.

Regards,
Rose Tyler.

#153673 Copied

irish

Participant

February 1, 2017 at 18:23

Hi Rose,

Okay, what was wrong? And how can i set it to nl_NL? It’s not translated yet

#153693 Copied

irish

Participant

February 2, 2017 at 10:37

Hi Rose,

Another issue popped up; the media library isn’t loading anymore. Did you do something with that maybe? Because we didn’t work in the webshop anymore

edit: And when i want to upload a plugin, or deactivate it (i tried it all), then i see a white page.

And that’s all (i’m sorry) after to fixed the issue…

Can you help us please? our hosting provider can’t find anything

edit aigain: And now we see that the homepage is a total mess. What’s happend??

#153730 Copied

Rose Tyler

Support staff

February 2, 2017 at 11:18

Hello,

I haven’t changed your files, only change position $locale=‘nl_NL’; string in wp-config.php.
Haven’t you changed any source files in the parent theme?
Please create full backup site and we’ll start to reupload theme for you.

Regards,
Rose Tyler.

#153733 Copied

irish

Participant

February 2, 2017 at 11:28

Hi Rose,

I’m sorry but i’m so confused… this week it works well an today it’s a total mess…

We did not upload any plugin, changed files or something. Only the things you said…

As you can see now, the homepage is gone but in the backend it is visible. Also the footer and all widgets are gone. Really don’t what to do. I make a lot of webshops with Royal as you know but this never happend earlier.

So if you want to give it a change to help i would be very very very pleased!

#153736 Copied

irish

Participant

February 2, 2017 at 11:38

Rose, a collegue called me and said he had the same issue. He said me to remove the front-page.php from the theme. So i did and the homepage is showing again.

BUT: All my widgets are gone, the footer of all pages is white
+ Everytime i save some changing i see a white page
+ my media library is not loading anymore

#153738 Copied

irish

Participant

February 2, 2017 at 12:21

Hi Rose,

Hosting provider give me this error log: http://studioxpoos.nl/wp-content/uploads/error_log.txt
It looks like a lot of errors caused by the theme. Please help us with this

#153744 Copied

Eva Kemp

Support staff

February 2, 2017 at 17:54

Hello,

I tried to investigate the issue but was unable.
Could you please ask your hosting provider support to check error_log file if there are any notices?
Please let us know the result.

Thank you.
Regards,
Eva Kemp.

#153813 Copied

irish

Participant

February 6, 2017 at 10:42

HI Eva,

Yes i know, we had a big big issue with our website and we moved it to an other hosting with an other domain: http://www.studio-xpoos.nl . Same acces credentials.

1. See homepage-> products. When hovering you’ll see “add to wishlist” and “quick view” but it don’t fit to the screen.
2. Topbar: My account and Login are still black-> has to be white
3. Checkout page: When typing in the tabs you’ll see only the half of the text
4. When hovering the cart icon, how can i change the color of the button “checkout”?

5. See on mobile-> the footer have 3 social icons. On the mobile are those icons above each other. Is it possible to set those icons next to each other?
6. See on mobile-> homepage-> products-> is it possible to show the products in 2 columns?
7. See on mobile-> Header-> Is it possible to change color of the menu-button?
8. See on mobile-> Shop-> Is it possible to have a quick-button for opening the sidebar options or something? Now you have to scroll a long way down because of the sidebar first.
9. See on mobile-> Menu-> My account link does not work

10. Translation: Still having problems; Added the mo. and po. files to both languages files in both theme files (royal and Royal v.2.8.) , added the code: $locale=‘nl_NL’; to wp.config, but nothing is translated… What do i do wrong?

Thanks again!

#154058 Copied
Eva Kemp

Support staff

February 7, 2017 at 17:27
Hello,

1. Please add this code in Global Custom CSS:
```
.footer-product {
    transform: translateY(48px);
    height: 48px;
}
```
2. Edit this code in Custom CSS:
```
.header-type-7 .top-bar a {
    color: white;
    font-size: 12px;
}
```
and add !important for color value, so it’ll be:
```
.header-type-7 .top-bar a {
    color: white !important;
    font-size: 12px;
}
```
3. Use this css code:
```
form .form-row input.input-text {
   height: 42px !important;
}
```
4. Use this css code:
```
.cart-popup-container .btn.filled.big {
    background-color: grey !important;
}
```
5./9. Please provide correct WP Dashboard credentials to check the issue.

6. Add this code in Custom CSS for mobile:
```
.products-grid .product {
    width: 50% !important;
}
```
7. Use this css code:
```
.menu-icon::before {
   color: #a5a5a5;
}
```
Change color to any you need.

8. Unfortunately there is no such feature. Sorry.

10. Please provide FTP credentials to check the issue.

Regards,
Eva Kemp.
#154227 Copied
irish

Participant

February 8, 2017 at 09:20

See credentials in private content:

Please, contact administrator
for this information.

#154291 Copied
Eva Kemp

Support staff

February 8, 2017 at 17:27
Hello,

5. I’ve added custom classes to your icon columns in static block http://storage8.static.itmages.com/i/17/0208/h_1486570532_1949177_2a50d48e12.jpeg and added this css code in Custom CSS for mobile:
```
.custom_icon {
    width: 32% !important;
    float: left;
}
```
Please check now.

9. My Account link is working on my side. Are you getting any errors? What do you see when clicking on it?

10. As I see the files nl_NL.po/.mo in the directory wp-content/themes/Royal_Theme-v2.8/languages don’t match the content that in the file Royal.pot. What files have you uploaded? Where did you get them? Generate translation files from scratch using Royal.pot file as described in the article http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ .

Regards,
Eva Kemp.
#154342 Copied
irish

Participant

February 9, 2017 at 10:24

Hi Eva,

Thank you!

10. I think i know what the problem is. I take those nl_NL.po/.mo files from an other webshop i made with Royal, but it’s build 7 months ago. So when i look in that webshop FTP i don’t see the 2 Royal files i have now (Royal and Royal_Theme V2.8) (Why is that anyway?).
So is that causing the problem maybe?
I think i have to translate then everything again :(….

Other important question;

I’m using the Woothemes plugin Add-Ons. I know you don’t give support on this, but this i something with the theme. We had the same issue earlier with an other shop and Jack fixed it then.

When buying a product like this: https://studio-xpoos.nl/product/nynke-stoere-3-deurskast-2/ and take some options, i see nowhere the options i made in my Orders or Invoice or something….
So i see only the main product, NOT the options i bought.

Hopefully you can help us again with this 🙂

#154381 Copied

Eva Kemp

Support staff

February 9, 2017 at 11:18

Hello,

10. “Royal” folder is the old version of the theme. Now you have Royal_v2.8 version activated.

As for the second question, please try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page and check then.

Regards,
Eva Kemp.

#154385 Copied

irish

Participant

February 14, 2017 at 16:33

1. Okay maybe a really stupid question but i really can not fix this;
See footer. I want to have the mobile number and normal number UNDER eachtother but what i try, it’s stil messed up and i still get the adress code when using “enter” for a space between them. Also <br> or something does not work… hope you can help me 🙂

2. See shop page; How can i color the filter button?
3. See shop page: how can i color the “GO” van de search bar?

#154799 Copied

irish

Participant

February 20, 2017 at 10:24

Hello,

Could i maybe get support on my last ticket :)?

+ I still have issues with translation the theme. I now edit the royal.pot file in Poedit, uploaded the nl_NL files to the theme files->languages. And add the correct code to functions.php
But nothing happend…
Fo example; CART has to be WINKELWAGEN

I donut understand why it isn’t working.
FTP credits in private

+ Is it possible to remove all the dots-lines in the header on the left and right? And also the text balloon-icon?

Please, contact administrator
for this information.

#155205 Copied
Eva Kemp

Support staff

February 20, 2017 at 17:27
Hello,

The translation files in the directory wp-content/themes/Royal_Theme-v2.8/languages don’t belong to Royal.pot file. The strings are different.
What files have you uploaded there?

Please use this css code:
```
.header-type-7 .header .tbs span {
  border: none;
}
.header-type-7 .header .tbs span::before {
  display: none;
}
```
Regards,
Eva Kemp.
#155276 Copied
irish

Participant

February 20, 2017 at 18:18

hi!

Sorry there was 1 ticket not answered yet:

1. Okay maybe a really stupid question but i really can not fix this;
See footer. I want to have the mobile number and normal number UNDER eachtother but what i try, it’s stil messed up and i still get the adress code when using “enter” for a space between them. Also <br> or something does not work… hope you can help me 🙂

2. See shop page; How can i color the filter button?
3. See shop page: how can i color the “GO” van de search bar?

I think it now works, only not the cart widget in the header is not translated. I translated those words but it’s not showing.

#155285 Copied
Eva Kemp

Support staff

February 23, 2017 at 10:42
Hello,

1. Fixed

2. Use this css code:
```
.price_slider_wrapper .price_slider_amount button {
    background-color: orange;
    color: black;
}
```
3. Use this css code:
```
.etheme_widget_search .button {
 color: black !important;
 background-color: orange !important;
}
```
Regards,
Eva Kemp.
#155568 Copied
irish

Participant

March 28, 2017 at 11:02

Hello,

When filling the form at: https://studio-xpoos.nl/afrekenen/ the letters are not showing full. You see only the half of the letters. How can we fix this?

#158090 Copied

Rose Tyler

Support staff

March 28, 2017 at 14:08

Hello,

Please provide screenshot. What browser you’re using?

Regards,
Rose Tyler.

#158113 Copied

irish

Participant

April 5, 2017 at 10:33

Hello!

1. Mobile: Is it possible to have the sidebar of a Single Product Page UNDER the content of the page? Now it started on the Mobile version with the sidebar and not with the product…
2. The same for the Woocommerce pages like Cart-page and Checkout-Page
3. Mobile Menu-> Account is not clickable
4. Mobile-> Shop page; Is it possible to have the sidebar with all the filter under a button or something?

#158784 Copied

Rose Tyler

Support staff

April 5, 2017 at 12:51

Hello,

1-2, 4. Try to change Sidebar position for responsive layout in Theme Options > Products Page Layout.
3. This is account section so you need to click on My Account link.

Regards,
Rose Tyler.

#158813 Copied

irish

Participant

May 6, 2017 at 09:43

Hello,

1. See fixed header after scrolling. Menu-items are not visible + cart amount is not visible
2. Everything is all of a sudden English in stead of Dutch. Any idea how this comes?

#162397 Copied

Rose Tyler

Support staff

May 10, 2017 at 10:06

Hello,

Sorry for the delay.
1. Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.
2. You need to check your Site Language (Settings > General).

Regards,
Rose Tyler.

#162654 Copied
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