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Questions - by thomas - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

thomas

Participant

September 24, 2021 at 09:03

Hello support,
i have issue with [contacts], the elements phone & mail is not working, because is not opening the calling and mails, any time i refresh the xstore customize my fields is empty.

One more i need is to make the extra tab woocommerce you have on [8theme] product options second from third.

Kind regards
Thomas

Please, contact administrator
for this information.

#303334 Copied Theme version: 8.0.6 WooCommerce version: 5.7.1

16 Answers

Rose Tyler

Support staff

September 24, 2021 at 11:00

Hello,

1/ Update the theme and Core plugin.
Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
tel:+xxxxxxxxxx
for mail:
mailto:your_email
2/ There is no such option, by default.

Regards

#303349 Copied

thomas

Participant

September 24, 2021 at 11:24

Updated — Latest version 8.0.7 / Core plugin 4.0.7
About the steps on “Url For Fields” i allready have tried, not working to my project.

Please contact administrator
for this information.

#303351 Copied

Olga Barlow

Support staff

September 24, 2021 at 17:34

Hello,

Did you try to remove all the items > save settings > reload customizer > add new items again with the links you need? Exactly in this order? If it does not help then provide us with WP Dashboard access to your site.

Regards

#303401 Copied

thomas

Participant

November 2, 2021 at 08:55

Hello Olga,
i have make all the steps, but the links is not working.

One new issue i have is in my shop is not working the pagination.
I have set temporary to -1 but if i set to 12 products, is not display adove the button ( 2).
I have try and ajax production pagination and is not working.

Theme v.8.0.8

Regards

#307257 Copied

Olga Barlow

Support staff

November 2, 2021 at 15:23

Hello,

Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.

Regards

#307302 Copied

thomas

Participant

November 3, 2021 at 17:32

Hello Olga,
we have fix the ajax paginations , please see only the links issue we have.

Regards

Please contact administrator
for this information.

#307481 Copied

Olga Barlow

Support staff

November 4, 2021 at 10:49

Hello,

Links added. Check now.

Regards

#307606 Copied

thomas

Participant

December 1, 2021 at 20:13

Action On Toggle issue.

Hello Olga,
we need to load the sidebar close on modile and tablet , but is not working.

The best is to load only the main category on mobile.
You can find and mobile menu to ours settings

The theme options now is:

1.Builder element
2,Select Sidebar Area: Shop Sidebar
3.widgets With Toogle
4.Select Action On Toogle: Close on mobile

regards

Please contact administrator
for this information.

#310601 Copied

Olga Barlow

Support staff

December 3, 2021 at 16:06

Hello,

Provide us with WP Dashboard and FTP access to your site.

Regards

#310823 Copied

thomas

Participant

December 3, 2021 at 18:16

Hello Olga.

Please contact administrator
for this information.

#310842 Copied

Olga Barlow

Support staff

December 3, 2021 at 18:48

Hello,

2) What about FTP access? We need to make changes to theme files.

Regards

Please contact administrator
for this information.

#310853 Copied

thomas

Participant

December 3, 2021 at 19:02

Sorry for wp-login

regards
Thomas

Please contact administrator
for this information.

#310855 Copied

Olga Barlow

Support staff

December 3, 2021 at 19:13

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#310859 Copied

Olga Barlow

Support staff

December 6, 2021 at 09:53

Hello,

Fixed. Check now, please.

Regards

#311000 Copied

thomas

Participant

December 6, 2021 at 17:56

Hello Olga,
continue to have the issue on mobile version ( single product view ).

We need to have ( closed on mobile )

Regards
Thomas

Please contact administrator
for this information.

#311045 Copied

Olga Barlow

Support staff

December 6, 2021 at 19:42

Hello,

I don’t see the mentioned issue after our changes https://recordit.co/iNXMt7YEvH
Try to clear the browser cache.

Regards

#311059 Copied
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