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Questions - by ejder077 - on WordPress WooCommerce support

This topic has 30 replies, 4 voices, and was last updated 4 years, 8 months ago ago by John Holden

ejder077

Participant

March 25, 2020 at 15:21

Hello..

Please, contact administrator
for this information.

#231828 Copied Theme version: Child 6.2.12

29 Answers

Rose Tyler

Support staff

March 25, 2020 at 15:54

Hello,

Please provide URL and temporary wp-admin access.

Regards

#231831 Copied

ejder077

Participant

March 25, 2020 at 15:57

Hi..

Please contact administrator
for this information.

#231832 Copied

Rose Tyler

Support staff

March 25, 2020 at 16:12

Hello,

Go to Theme Options > Styling > Make All Slider’s Arrows Without Background Or With Your Custom Color > select “Custom”, then select “Transparent” back and save changes.

Regards

#231834 Copied

ejder077

Participant

March 25, 2020 at 16:26

Thank you.

How can I enlarge the arrow?

#231837 Copied
Rose Tyler

Support staff

March 25, 2020 at 16:32
Try the next custom CSS code –
```
.et-slider .swiper-nav:before {
    font-size: 30px;
}
```
Regards
#231840 Copied
ejder077

Participant

March 26, 2020 at 08:37

I still have some questions

Please contact administrator
for this information.

#231875 Copied
Rose Tyler

Support staff

March 26, 2020 at 09:03
Hello,

1)
```
.et-slider .swiper-wrapper {
    cursor: default !important;
}
```
2) Theme Options > Styling > set Container Background Color.
3) https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards
#231877 Copied
ejder077

Participant

March 26, 2020 at 09:05

I dont think the phone menu problem is related to website speed. The website speed is not slow. But the phone menu shows up very slow

#231878 Copied

Rose Tyler

Support staff

March 26, 2020 at 13:34

Hello,

Try to disable 3rd party plugins, to check if one of them causes the delay.

Regards

#231891 Copied

ejder077

Participant

March 27, 2020 at 02:30

There is only 2 3rd party plugins: TingPNG and WP Fastest Cache. The others are yours

#231935 Copied

John Holden

Support staff

March 27, 2020 at 05:33

Hi,

Please disable extra plugins, please cache and let me know how it goes

Regards,
Hung PD

#231940 Copied

ejder077

Participant

March 27, 2020 at 09:13

HI

Please contact administrator
for this information.

#231949 Copied

Olga Barlow

Support staff

March 27, 2020 at 10:42

Hello,

Centered mobile menu type https://prnt.sc/rnp0pb uses Ajax loading of the popup menu content, so its speed depends on the server response time http://prntscr.com/rnpchy and DB optimization. That’s why contact your hosting provider to reduce the server response time or choose left/right menu layouts that use CSS animation to show the menu instead of the Ajax.

Regards

#231958 Copied

ejder077

Participant

March 27, 2020 at 11:27

OK

I tried Theme Options > Styling > set Container Background Color. But the copyright still covered by the image.

#231959 Copied
Rose Tyler

Support staff

March 27, 2020 at 11:36
Add the next custom CSS code:
```
.et-footers-wrapper {
    z-index: 9 !important;
}
```
and delete empty Static block widget from Apperance > Widgets > Footer.

Regards
#231961 Copied
ejder077

Participant

March 27, 2020 at 14:41

Thank you.

Please contact administrator
for this information.

#231991 Copied

Rose Tyler

Support staff

March 27, 2020 at 14:55

Hello,

1) http://prntscr.com/rnuaie – please check
2) http://prntscr.com/rnudfo

Regards

#232000 Copied

ejder077

Participant

March 27, 2020 at 15:17

Please check again

Please contact administrator
for this information.

#232004 Copied

Rose Tyler

Support staff

March 27, 2020 at 15:31

What mobile and browser do you use?

Regards

#232008 Copied

ejder077

Participant

March 28, 2020 at 02:47

It is Iphone and Safari

#232022 Copied

Rose Tyler

Support staff

March 28, 2020 at 08:01

Hello,

Please provide temporary FTP access also.

Regards

#232027 Copied

Rose Tyler

Support staff

March 28, 2020 at 12:01

We’ve checked your site on different devices and do not see the problem. Here is a video from Safari on iPhone – https://dropmefiles.com/Qcfz3 Please try to clear browser cache on your mobile and check one more time.

Regards

#232037 Copied

ejder077

Participant

March 29, 2020 at 03:38

OK. Thank you

Please contact administrator
for this information.

#232051 Copied

Rose Tyler

Support staff

March 29, 2020 at 07:42

Hello,

Disable Header overlap for mobile
http://prntscr.com/ropng3 – set margin-top 0px for mobile,

Regards

#232055 Copied

ejder077

Participant

March 30, 2020 at 03:46

May I ask how can I decrease the padding of this section? It is different from the others

Please contact administrator
for this information.

#232132 Copied

ejder077

Participant

March 30, 2020 at 11:01

Hello? Is there any reply??

#232144 Copied

Olga Barlow

Support staff

March 30, 2020 at 12:40

Hello,

It was different because you added a negative margin for the desktop section only of the second row instead of reducing the margin of the single image element http://prntscr.com/rpegfh because default one is 35px. We have removed the negative desktop margin of the row and reduced the image margin. Check now.

Regards

#232148 Copied

ejder077

Participant

March 31, 2020 at 01:10

Thank you so much!

#232208 Copied

John Holden

Support staff

March 31, 2020 at 06:06

Hi,

Glad to hear your issue has been resolved.

Regards,
Hung PD

#232217 Copied
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