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Questions for modifying homepage - by melune

This topic has 18 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

melune

Participant

June 29, 2020 at 15:22

Hi, I’ve just bought the theme and also installed the electronics template. Now I use WPBakery Page Builder to modify the homepage, and then enter Home electronics — Front Page, and select the Frontend Editor, but I found that the layout has been changed. See the attached picture for details please. May I know what is the matter for this?

Please, contact administrator
for this information.

#242567 Copied Theme version: 6.3.6 WooCommerce version: 4.2.2

17 Answers

Olga Barlow

Support staff

June 29, 2020 at 17:58

Hello,

Could you, please, provide us with temporary WP Dashboard access to your site to check the problem in more detail?

Regards

#242606 Copied

melune

Participant

June 30, 2020 at 01:44

WP Dashboard

Please contact administrator
for this information.

#242653 Copied

melune

Participant

June 30, 2020 at 10:40

Hi, the WP Dashboard has already been sent to your website, but haven’t received any reply from you yet. Kindly please help to solve it. It’s very very urgent!!!! Thanks !

#242677 Copied

Olga Barlow

Support staff

June 30, 2020 at 23:10

Hello,

Take my apologies for the delay in answering. We need also FTP access to check the issue in more detail.

Meanwhile, you can use the backend editor http://prntscr.com/t9fhuu to change the content of your page till we fix the problem with the Frontend editor.

Regards

#242770 Copied

melune

Participant

July 1, 2020 at 14:12

Hello, there is one more problem. When Selecting Inherit in Archive image hover effect, some products shown valid, but others shown invalid.

#242857 Copied

Olga Barlow

Support staff

July 1, 2020 at 16:14

Hello,

We are waiting for your FTP to help you with the previous problem (FTP host, FTP username, FTP password).

Did you flush the plugin/server cache once you change the hover effect? Provide us with a short video of the problem using Gyazo gif free tool.

Regards

#242868 Copied

melune

Participant

July 2, 2020 at 01:51

FTP

Please contact administrator
for this information.

#242922 Copied

Olga Barlow

Support staff

July 2, 2020 at 08:40

Hello,

We found that you use Cloudflare CDN cache. We won’t see our changes because of its cache, so log in to your account https://prnt.sc/ta9bnq to allow us to clean cache after changes.

Regards

#242954 Copied

melune

Participant

July 2, 2020 at 13:23

Hi, I’ve already deleted the “Cloudflare”， could you please tell when it can be repaired?
Thank you !

#242986 Copied

melune

Participant

July 2, 2020 at 13:41

Inherit

Please contact administrator
for this information.

#242993 Copied

Olga Barlow

Support staff

July 2, 2020 at 16:19

Hello,

1) Ok. Thank you. We need some time to fix it. I passed your issue to developers. I’ll inform you once they fix the problem.

2) The hover effect displays the first image from the product gallery. You added the same first image to the product gallery as the featured image, so you get it on hover. Set the first gallery image different than the featured image and check.

Regards

#243024 Copied

melune

Participant

July 6, 2020 at 16:40

Hi, for the homepage edition problem, it’s already been several days that I haven’t received any reply from you yet. Could you kindly please help to solve it as soon as possible?
It is Top Top urgent !!!

Thanks !

#243424 Copied

Olga Barlow

Support staff

July 7, 2020 at 10:34

Hello,

Take my apologies for the delay in answering. Try to edit page now. But keep in mind that Frontend editor results are little bit different than the published page, so check the page design also without the editor to make sure that everything is like you need.

Regards

#243513 Copied

melune

Participant

July 9, 2020 at 07:52

Hi, Hope you’re doing fine ! Sorry to bother you again.

But the homepage can’t be edited again when the XStore Core is updated.
Could you kindly please help to solve it within today ?
Otherwise the same problem will be happened again when the update is made.
Thank you in advance !

#243791 Copied

Olga Barlow

Support staff

July 9, 2020 at 10:08

Hello,

Look, we made changes on your site to fix the issue for you but you need to understand these changes have not included yet to the latest version of the theme and core plugin available on ThemeForest. So, either don’t update your theme and plugin till we release the new update or wait for the new update that will include your fix.

Regards

#243809 Copied

melune

Participant

August 10, 2020 at 14:13

Hello, can I now upgrade my theme version and plugins? Have you solved the problem that cannot be edited on Homepage?

One month has been passed. Has this problem been solved yet?
Please help to advise. Thank you!

#247109 Copied

Olga Barlow

Support staff

August 10, 2020 at 17:13

Hello,

You can update the theme from Dashboard > Updates > click Check again button and then choose the theme and update, choose the XStore core plugin and update it.

Regards

#247131 Copied
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