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Quick editing is not working after making the necessary changes

This topic has 4 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

basma

Participant

November 1, 2024 at 09:56

hello sir;

When I try to update any information in articles, pages, or categories, and I select the “Update” command, the process remains in a continuous execution state and never completes. Please assist.

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#421263 Copied Theme version: 9.4.3

3 Answers

Rose Tyler

Support staff

November 1, 2024 at 10:18

Hello, Basma,

Thank you for contacting us and for using XStore.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best Regards,
8Theme’s Team

#421264 Copied

basma

Participant

November 1, 2024 at 20:14

Hello Sir,
Two tests were conducted: changing the theme and logging in with a user account having the ‘Author’ role. The results were as follows:
1) The issue persisted even after changing the theme.
2) Logging in with another user account having the ‘Author’ role worked fine. WordPress was updated by reinstalling it, but the issue with the admin or manager account was not resolved.

#421356 Copied

Rose Tyler

Support staff

November 4, 2024 at 09:10

Hello, Basma,

Please accept our sincere apologies for the delayed response, as it was due to the weekend.

If the issue persists even when our theme is not activated, this indicates that the theme is not the cause of the problem. In this case, we kindly recommend reaching out to WordPress support rather than the theme author.

Additionally, we suggest checking whether the issue might be caused by a third-party plugin on your site. You may also want to review the latest logs under WooCommerce > Status > Logs for any useful information.

Best Regards,
8Theme’s Team

#421975 Copied
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