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Quick View doesn’t work on new XStore Widgets

This topic has 6 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Tony Rodriguez

SECTOR

Participant

February 23, 2024 at 08:54

Quick View doesn’t work on home with any new XStore Widgets
work only on mouse hover or XStore Widgets (deprecated)
i need it to be always show on new XStore Widgets like Products Grid

#384489 Copied Theme version: 9.2.8

5 Answers

Tony Rodriguez

Support staff

February 23, 2024 at 09:04

Hello, @SECTOR,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#384493 Copied

SECTOR

Participant

February 23, 2024 at 09:21

( shop page ) at the right
( home page ) at the left
i need Quick View show on mobile like shop page

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384498 Copied

Tony Rodriguez

Support staff

February 23, 2024 at 10:05

Hello, @SECTOR,

We appreciate your patience and the opportunity to assist you. Upon thorough review, we have confirmed that there are no issues with the Quick View functionality on your website. The feature is operational on mobile devices, consistent with its behavior on the shop page. To provide you with a clear demonstration, we have recorded a video using a personal mobile device, which we invite you to view in its entirety in the private content area provided.

Furthermore, We would like to clarify that the product grid widget on your homepage is configured with the Quick View option enabled under the Hover effect settings. For your convenience, we have included a screenshot in the private content area to illustrate this setup.

Please note that the Quick View is designed to activate upon hovering and is functional on both mobile and desktop devices in this manner.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Warm regards,
8Theme’s Team

Please contact administrator
for this information.

#384508 Copied

SECTOR

Participant

February 23, 2024 at 10:11

i need Quick View show on mobile without Hover just like shop page

and why sometimes widgets missing css and show black buttons like on video ?

#384509 Copied

Tony Rodriguez

Support staff

February 23, 2024 at 11:52

Hello, @SECTOR,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to see the changes.

For your reference, the solution involved adding CSS code to the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find attached an image that illustrates the update for your convenience in the private content area.

2/ Upon initial review, it appears that the issue you are experiencing may be related to caching. We kindly request that you clear the caches for your plugins, server, and web browser to ensure that all cached data is removed.

Once you have completed this process, please revisit the site to see if the problem has been resolved. We are optimistic that this action will contribute to a solution.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#384520 Copied
Tagged: best selling woocommerce quick view, improve quick view in woocommerce themes, troubleshoot xstore widgets quick view, woocommerce themes quick view problem, woocommerce xstore quick view fix, xstore widgets quick view issue, xstore widgets quick view solution
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