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Quick view doesn't work suddenly - by akobryan

This topic has 25 replies, 4 voices, and was last updated 10 years ago ago by Eva Kemp

akobryan

Participant

October 20, 2014 at 16:09

Hello,

Really nice theme… but more I go further in my project, more I meet… surprises !

Suddenly, the Quick View is not active on the Shop page. I can see the button but no more effect when I click on it, no pop up anymore ! The Add to Wishlist action is still ok. I try with many browsers, same result. It’s very strange because until now, no problem with Quick View.

Urgent help will be really appreciated, thanks

#20635 Copied

24 Answers

akobryan

Participant

October 20, 2014 at 20:37

Further informations :

I checked all my website project, and I have troubles with all about jquery / javascript / Ajax… For example : Quick View (no pop-up), Mobile Menu (not unfolded when I clik on, stay closed), FAQ (accordion tabs stay closed too), images with CSS animations are disappeared…

I didn’t do something special today : no new plugin, no css changes… just PO file translation !

Could it be a server problem ? Or anything else ? Until today, all these troubles didn’t exist.

Urgent help is needed if possible, thank you a lot

#20678 Copied

Robert Hall

Support staff

October 20, 2014 at 20:59

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#20685 Copied

akobryan

Participant

October 20, 2014 at 21:07

Thanks Robert for reply.

But I got it and I can’t believe it !!

When I did the translation in French of my website, I had added the both French PO and MO files in the language theme directory. Now, I just deleted the MO file (and let the PO)… and all is ok at new !!!

How a little file like this can create such problem ??!

I feel released anyway.

#20686 Copied

akobryan

Participant

October 20, 2014 at 21:53

Sorry but still a big problem : translation doesn’t work without MO file.
And if I put MO file… troubles strike back.

My wp-config.php is well set to French
define(‘WPLANG’, ‘fr_FR’);

What can I do ?

Please, contact administrator
for this information.

#20692 Copied

Eva Kemp

Support staff

October 21, 2014 at 13:20

Hello,

Please read our documentation carefully: https://www.8theme.com/demo/docs/royal/#!/0_how_to_translate .
Pay attention to this paragraph:

Next edit wp-config.php located in the root folder of WordPress and use the $locale with prefix with your language name which should be similar to the translation file name. For example: $locale=’de_DE’;

You need use $locale='fr_FR'; instead of define(‘WPLANG’, ‘fr_FR’); in wp-config.php file.

Thank you.
Regards,
Eva Kemp.

#20779 Copied

akobryan

Participant

October 21, 2014 at 14:08

Ok, I did the change in the wp-config.php : same result.
Translation is activated, but troubles about jquery-ajax-javascript still remain…
You can have a look now, admin access in the private content of my previous message.

Thanks for help

#20799 Copied

Eva Kemp

Support staff

October 21, 2014 at 17:38

Hello,

Please provide us with the site link as well.

Thank you.
Regards,
Eva Kemp.

#20854 Copied

akobryan

Participant

October 21, 2014 at 23:55

Hi,

Please find informations in private content.

Thanks a lot

Please, contact administrator
for this information.

#20915 Copied

Eva Kemp

Support staff

October 22, 2014 at 11:25

Hello,

Could we have FTP credentials as well?

Thank you.
Regards,
Eva Kemp.

#20960 Copied

akobryan

Participant

October 22, 2014 at 12:17

Hi,

Please find FTP infos in private contents.

Thank you

Please, contact administrator
for this information.

#20973 Copied

Eva Kemp

Support staff

October 22, 2014 at 16:18

Hello,

Have you made any changes to original theme files? There are errors in .js file.
Please try to re-update the theme and create a back up before.

Thank you.
Regards,
Eva Kemp.

#21058 Copied

akobryan

Participant

October 22, 2014 at 19:10

Hi,

No changes at all, even in css.
I had already try to update the theme and I did it again, no effect.

If I put PO and MO (French) files in the language theme directory, translation is ok, but javascript-jquery-ajax troubles are beginning.

If I delete the MO file, troubles go away. But no translation.

You can try by yourself.

What’s the link between translation files and javascript-jquery-ajax ?
What can I do ?

Thanks, regards

#21114 Copied

BrownLeopard

Participant

October 24, 2014 at 20:51

Hello,
I have the exact same problem with Quick view! I updated the theme and it stopped to work…
I provided login info in private content. Thank you,
Kristyna

#21639 Copied

BrownLeopard

Participant

October 24, 2014 at 20:52

Hello,
I have the exact same problem with Quick view! I updated the theme and it stopped to work…
I provided login info in private content. Thank you,
Kristyna

Please, contact administrator
for this information.

#21640 Copied

Eva Kemp

Support staff

October 24, 2014 at 22:24

Hello @BrownLeopard,

I’ve deactivate 3rd-party plugins and quick view has started working. So please try to disable them one by one to find out what plugin creates a conflict.

Thank you.
Regards,
Eva Kemp.

#21655 Copied

akobryan

Participant

October 25, 2014 at 12:13

Hi,

From my part, the problem still remains.
Need an urgent solution now, thank you.

Regards

#21707 Copied

BrownLeopard

Participant

October 25, 2014 at 12:59

Hello Eva,
thank you so much for your advice – it was social sharing kit plugin!

Thank you & have a great day,
Kristyna

#21708 Copied

Eva Kemp

Support staff

October 25, 2014 at 14:05

Hello,

You’re welcome.

Have a nice day too.
Regards,
Eva Kemp.

#21712 Copied

akobryan

Participant

October 28, 2014 at 14:32

Dear 8theme staff,

Waiting for urgent help for one week, I need a solution now.
I gave you all informations and acess to my project.

Thanks for reply,

Regards

#22031 Copied

Eva Kemp

Support staff

October 28, 2014 at 16:31

Hello @akobryan,

Sorry for a long delay.
This issue requires further investigation.
Please create a ticket at https://support.8theme.com/ and our developers will look into it more deeper.

Thank you for your patience and understanding.

Regards,
Eva Kemp.

#22063 Copied

akobryan

Participant

October 31, 2014 at 10:35

Hi,

I did a ticket for 3 days as you asked me.
#SKU-623-88493

But no answer at all…

Can someone help me at 8 theme ?…

#22653 Copied

Eva Kemp

Support staff

October 31, 2014 at 17:49

Hello,

As you’re using French language for the translation apostrophes are used there. This may create a conflict in scripts. We recommend you to replace apostrophes with special symbols http://www.ascii.cl/htmlcodes.htm

Thank you.
Regards,
Eva Kemp.

#22720 Copied

akobryan

Participant

October 31, 2014 at 18:05

Hello Eva,

Thanks for your help and trying to find a solution.
But I did not used “apostrphes” in my translation.

Do you means “accented letters” as “à â é è ô”…???

Anyway, it’s the first time that I get this kind of troubles with PO/MO files.
So I’m really surprised, never experienced that before with many others themes.

Regards

#22723 Copied

Eva Kemp

Support staff

October 31, 2014 at 20:34

Hello,

Yes, I mean the “accented letters”. The problem is caused by them.
Try to use special symbols.

Thank you.
Regards,
Eva Kemp.

#22741 Copied
Tagged: error, quick view, sudden, themes, woocommerce, wordpress
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