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Quick view not able to add to cart? check screen

This topic has 6 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

Nicolo

Participant

March 19, 2024 at 09:18

Hi

Why cant i add variable products to cart from the quick view?

Thanks!

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#387476 Copied Theme version: 9.2.9

5 Answers

Tony Rodriguez

Support staff

March 19, 2024 at 09:37

Hello, @Nicolo,

Thank you for reaching out to us with your query.

We have conducted a thorough examination on our test site and confirmed that variable products can be successfully added to the cart via the quick view feature without any issues. It appears that the difficulty you are encountering is isolated to your website.

To assist you more effectively, could you kindly provide the URL of the page where the problem is occurring? Additionally, we would appreciate it if you could share your site’s wp-admin credentials in a secure, private content area. This will enable us to delve into your settings and offer the necessary support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#387481 Copied

Nicolo

Participant

March 19, 2024 at 09:40

Of course

Regardling ELMATE.no

https://elmate.no/alle-produkter/

Try to add a variable product via the quick view.

Please contact administrator
for this information.

#387482 Copied

Rose Tyler

Support staff

March 19, 2024 at 09:49

Hello, Nicolo,

Thank you for contacting us and for using XStore.

We would like to inform you that the options displayed on the single product page, as shown here: https://prnt.sc/keNh9hutcG-V, are incorporated via a third-party plugin. It is necessary to select these options before the product can be added to the shopping cart.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Moving forward, you have several alternatives:

1. Deactivate the plugin that introduces the custom options.
2. Reach out to the plugin’s support team for further assistance.
3. Submit a request for additional customization services.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#387484 Copied

Nicolo

Participant

March 19, 2024 at 10:37

I see

Thanks for troubleshooting

#387491 Copied

Rose Tyler

Support staff

March 19, 2024 at 10:42

Hello, Nicolo,

You’re welcome!

Best Regards,
8Theme’s Team

#387492 Copied
Tagged: enhance woocommerce cart, improve woocommerce functionality, quick view add to cart, troubleshoot woocommerce, woocommerce cart issues, woocommerce quick view, wordpress woocommerce themes
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