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Quick View not loading on desktop but seems to be working on mobile

This topic has 4 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Awais Ahmed

bagshaw50

Participant

July 21, 2022 at 22:03

Hi my quick view is not loading on desktop

please note i changed the text of quick view to buy it now

https://empowerclothing.co.uk/shop/

Also the buy it now button on the single product page is also not working

and also the add to cart pop up is odd – all on deskop

#330207 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

3 Answers

Awais Ahmed

Participant

July 22, 2022 at 05:28

Hello, @bagshaw50,

There is no issue on your site I have checked your site on desktop as you said:

The Quick View
Buy it Now
And add to cart popup

All is working fine I made a video for you please watch it first: https://streamable.com/fnb79m and then try to disable the cache plugins you are using and then contact your service provider (Hosting) to flush the server cache completely and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#330214 Copied

bagshaw50

Participant

July 22, 2022 at 06:13

I have cleared the cache but still getting an error on single product item

since i updated theme it seems to be working fine now

#330220 Copied

Awais Ahmed

Participant

July 22, 2022 at 06:43

Hello, @bagshaw50,

1) I have tested the link on another agent computer it is working fine here is the video: https://www.veed.io/view/cd629d36-d1c1-4372-9034-2914c2c30cda?sharingWidget=true

2) Please disable the AMP plugin and then check back to your site after clearing the browser cache.

If still, you think the issue persists then please take the complete backup of your site and remain all the third-party plugins deactivated on your site as well and share the site WP Admin and FTP Login Credentials with us in a private content area of this topic so that we will check it for you.

Note: We also need your permission to debug your site as well which includes deactivating all the third-party plugins and on-site Customization as well.

Please take the complete backup of your site as well before providing the requested info.

Regards 8Themes Team.

#330222 Copied
Tagged: desktop, loading, mobile, quick view, templates, woocommerce, wordpress
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