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Quick View Pop-Up Format Corrupted after recent upgrade

This topic has 6 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

Olga777

Participant

November 15, 2024 at 18:53

Hi there,

After upgrading the theme and WP to the latest version we have noticed that the QUICK VIEW Pop-Up on the Desktop has Corrupted Format – please see the attached screenshot.

This is on the staging environment – see in private content.

Please HELP!

Thank you

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for this information.

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5 Answers

Tony Rodriguez

Support staff

November 16, 2024 at 08:54

Hello, @Olga777,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area, so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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Olga777

Participant

November 16, 2024 at 15:45

Hi Tony, please refer to the private area for the details

Thank you!

Please contact administrator
for this information.

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Rose Tyler

Support staff

November 17, 2024 at 14:14

Hello, @Olga777,

We kindly request that you review and adjust the settings according to your preferences – https://prnt.sc/wBzixQG4c0nq

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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Olga777

Participant

November 17, 2024 at 16:34

Thank you Rose!

Is there anything else in the settings to be updated? Or just the Dimensions for the Quick View Pop-up and Image?

Thank you again for your help,

Olga

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Rose Tyler

Support staff

November 17, 2024 at 16:48

Hello, @Olga777,

You’re welcome!

If you encounter any issues, please don’t hesitate to reach out to us.

Best regards,
8Theme Team

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