Return to previous page

QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6

This topic has 13 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

Olga777

Participant

March 17, 2021 at 12:12

Hi there,

The Quick View POP-UP (activated only on Desktop) STOPPED Working after the upgrade. When you click on the Quick View Tab, nothing happens.

Please Help!

Thank you!

#279747 Copied Theme version: 7.2.6 WooCommerce version: latest

12 Answers

Olga Barlow

Support staff

March 17, 2021 at 12:52

Hello,

There is JS error in the console. Provide us with WP Dashboard and FTP access to your site to check the error in more detail.

Regards

#279753 Copied

Olga777

Participant

March 17, 2021 at 13:04

please refer to the private area for credentials, Thank you!

Please contact administrator
for this information.

#279755 Copied

Olga Barlow

Support staff

March 17, 2021 at 14:11

Hello,

Check the SFTP access, please. We can’t connect to your server https://prnt.sc/10o6y72
Also, I see that you use Cloudflare CDN, so log in to your account https://prnt.sc/10o71bq to allow us to clear CDN cache after changes to apply them.

Regards

#279778 Copied

Olga777

Participant

March 17, 2021 at 15:03

Sorry, Olga

The user name is funfashion see in private area

We are not using any CDNs (it is NOT enabled).

Let me know please, Thank you!

Please contact administrator
for this information.

#279805 Copied

Olga777

Participant

March 17, 2021 at 15:32

Sorry again, Olga.

Let me check this with my hosting and get back to you shortly.

Thank you

#279817 Copied

Olga777

Participant

March 17, 2021 at 16:24

here is the correct SPFT credentials. CDN Cloud was REMOVED. Test site rebuilt.

Please Help to fix the problem!

Thank you

Please contact administrator
for this information.

#279832 Copied

Olga Barlow

Support staff

March 18, 2021 at 11:42

Hello,

Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#279965 Copied

Olga Barlow

Support staff

March 18, 2021 at 12:12

Hello,

Fixed. Clear cache and check your QV now.

Regards

#279973 Copied

Olga777

Participant

March 18, 2021 at 14:54

Hi Olga,

Thank you! We need to know the EXACT Fix, as we have to apply it to the production environment. Could you please provide is?

Much appreciated.

#279995 Copied

Olga Barlow

Support staff

March 18, 2021 at 15:37

Hello,

You are welcome.
Copy xstore/js/etheme.min.js file to your production site and clear cache.

Regards

#280000 Copied

Olga777

Participant

March 18, 2021 at 20:02

Thank you, Olga!

Will the fix be included in the next release?

#280047 Copied

Rose Tyler

Support staff

March 19, 2021 at 09:03

Yes, it will be included.

Regards

#280089 Copied
Viewing 13 results - 1 through 13 (of 13 total)