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Quick view problems - by Murasaki1020 - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

Murasaki1020

Participant

February 14, 2017 at 06:50

When I used “Quick View” on English version, it display fine.
But when I changed to Chinese Traditional & Chinese Simplified, it show “No Post were found”

Please help to fix it.

#154729 Copied Theme version: XStoreVersion: 3.6 WooCommerce version: Version 2.6.13

9 Answers

Murasaki1020

Participant

February 14, 2017 at 07:12

I just found when I login to wordpress, then view the page, it looks normal. But when I logout, it show “no posts were found”
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#154730 Copied

Olga Barlow

Support staff

February 14, 2017 at 16:05

Hello,

We checked the problem and can’t find solution to fix it. We have contacted with WPML team and waiting for the reply, maybe they will help us to make our Quick View option compatible with WPML. I’ll inform you once we solve the problem.

Sorry, for inconvenience.

Regards

#154794 Copied

Murasaki1020

Participant

February 20, 2017 at 17:38

Hi,

Any update for the problems?
Did you get any reply from WPML?

As the problem disappear after login, it likely is a authority problems.

#155278 Copied

Olga Barlow

Support staff

February 21, 2017 at 08:32

Hello,

Do you use any cache plugin?
We got the following answer from WPML support

Could you please ask your client to make sure that he’s using the updated versions of WPML plugins. Also, he might need to change his Language URL format to Different languages in directories in WPML -> Languages.

If you have some steps to reproduce the issue, please tell.

Just for your info, the client has opened a ticket in our system and one of our supporters is following with him.

Could you, please, continue your conversation with WPML support team to solve the issue?

Regards

#155336 Copied

Murasaki1020

Participant

February 21, 2017 at 08:40

Hi Olga,

I didn’t use cache plugin for time being & I used the updated versions of WPML.

Yes, I submitted a ticket to WPML & they told me you are working with them to solve the issue. So, I’m waiting for updates from all your side.

#155338 Copied

Murasaki1020

Participant

February 21, 2017 at 09:20

Hi Olga,

I just tested to change Language URL format to Different languages in directories. But still have the same issue.
Please note & please inform WPML.

Thank you.

#155351 Copied

Olga Barlow

Support staff

February 21, 2017 at 17:36

Hello,

I got the reply that there is some issue with non-logged users and WPML developers work on it.

Regards

#155411 Copied

Murasaki1020

Participant

February 23, 2017 at 05:40

Hi Olga,

I got reply from WPML as below:

Can you please check https://wpml.org/errata/unable-to-get-site-language-on-the-front-end-ajax-calls-when-user-is-not-logged-in/ ?

I followed the post to change the php file, it works.
Please note.

#155541 Copied

Olga Barlow

Support staff

February 23, 2017 at 18:51

Hello,

I’m glad to hear that problem is solved.
Feel free to ask if you have any other questions.

Regards

#155618 Copied
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