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QuickView image display - by andreataylor

This topic has 12 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

andreataylor

Participant

April 29, 2017 at 16:45

Hi there,

We just updated the Legenda theme to version 3.1 and now have an issue with the QuickView display on the Home page.

The display of the product image is now different. Previously a square image was displayed, as per the thumbnail on the Home page. Now an elongated (portrait) image is displayed that is also cropped.

Please can you advise?

Best wishes, Andrea

Please, contact administrator
for this information.

#161757 Copied Theme version: 3.1 WooCommerce version: 2.6.14

11 Answers

Rose Tyler

Support staff

May 3, 2017 at 14:30

Hello,

You can delete Product Images Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Single Product Image settings. Use hard crop if you want to crop images.
Read more there https://docs.woocommerce.com/document/fixing-blurry-product-images/
Then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Rose Tyler.

#161983 Copied

andreataylor

Participant

May 5, 2017 at 09:47

Hi Rose,

I think you misunderstood my question. The product images are fine on the product pages. My question relates to the QuickView image..

The QuickView image on our Home page is now portrait – this happened after we updated Legenda theme.

I can’t find a setting in the Theme Options to change the QuickView image?

The display of the product image hasn’t changed and is OK. So, there is no need to edit the WooCommerce settings as these do not affect the QuickView image?

Please can you advise how we change the QuickView image from portrait to square (as it previously was).

Many thanks, Andrea

#162235 Copied

Rose Tyler

Support staff

May 5, 2017 at 13:12

Hello,

QuickView image size related to woocommerce single product image size, so please try previous suggestions. Also, please provide FTP access in Private Content area.

Regards,
Rose Tyler.

#162278 Copied

andreataylor

Participant

May 6, 2017 at 17:09

Hi Rose,

If the QuickView image size is supposed to relate to the WooCommerce single product image size, then it does not.. Our WooCommerce settings have not changed. Here, the single product image ratio is square (600×600 px). The QuickView image ratio is portrait.

The QuickView image was square (as per the WooCommerce single product image) until we updated Legenda theme.

I have provided FTP details in private content.

Many thanks, Andrea

Please, contact administrator
for this information.

#162442 Copied

Rose Tyler

Support staff

May 8, 2017 at 13:18

Hello,

You provided WP Dashboard credentials, but we need FTP access. If you don’t know FTP login data, then ask your hosting provider support and send them to us.

Regards,
Rose Tyler.

#162527 Copied

andreataylor

Participant

May 8, 2017 at 15:30

Sorry Rose, my mistake.
I have provided FTP details in private content.

Many thanks, Andrea

Please, contact administrator
for this information.

#162558 Copied

Rose Tyler

Support staff

May 10, 2017 at 12:03

Hello,

Fixed. Please check it now.

Regards,
Rose Tyler.

#162682 Copied

andreataylor

Participant

May 11, 2017 at 08:15

Hi Rose,

Thankyou – the QuickView image is now (back to) square – many thanks!

We do now have an issue that when you close the QuickView box, the box moves (very quickly) to the left hand side of the browser window before closing/disappearing.

I wondered if that was a result of the change(s) that you made, or something else?

Sorry Rose – we are just trying to get all the issues fixed as we’d really like to make the site live.

Many thanks, Andrea

#162768 Copied

Rose Tyler

Support staff

May 11, 2017 at 13:42

Hello,

You’re welcome!
The same situation you can see on our demo https://8theme.com/demo/legenda/

Regards,
Rose Tyler.

#162858 Copied

andreataylor

Participant

May 20, 2017 at 17:08

OK, thanks Rose – yes, I can see that it is now the same on the demo site.
Thanks again, Andrea

#163679 Copied

Rose Tyler

Support staff

May 22, 2017 at 10:55

Hello,

You’re welcome!
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#163754 Copied
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