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Quickview problem - by mabellek - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

mabellek

Participant

December 15, 2015 at 16:51

Hi

Suddenly the quickview stopped working properly.

it opens up huge and without order

please help

#104411 Copied Theme version: 2.5 WooCommerce version: 2.46

12 Answers

Eva Kemp

Support staff

December 15, 2015 at 18:40

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#104429 Copied

mabellek

Participant

December 17, 2015 at 09:16

Hi Eva

I have updated all plugins and updated the theme and woocommerce according to the steps you provided above.

Still the quickview opens up huge and sometimes without the x button to close the window.

please asssist

Please, contact administrator
for this information.

#104713 Copied Theme version: 2.7 WooCommerce version: 2.4.12
Robert Hall

Support staff

December 17, 2015 at 10:13
Hello,

As I see you’ve added the following style in Custom CSS for desktop http://prntscr.com/9f6tu5
```
.col-sm-6 {
    width: 54% !important;
}
```
Please remove it and check the issue.

Regards,
Robert Hall.
#104718 Copied
mabellek

Participant

January 1, 2016 at 13:14

Hi Eva

I have removed that piece of code.

It seems to work properly

only on smaller desktop screens the quick view link moves down and almost diassappears and also the X button for closing jumps up out of the screen

attached screen shots.

http://postimg.org/image/o1vv8ea7z/ quickview down

http://postimg.org/image/6e5z1e5ul/ close button

#106399 Copied Theme version: 2.7
Eva Kemp

Support staff

January 4, 2016 at 11:52
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for tablet:
```
.footer-product {
    transform: translateY(45px);
    height: 45px;
}
.quick-view-popup .mfp-close {
    top: 0px !important;
    right: -42px !important;
}
```
Regards,
Eva Kemp.
#106535 Copied
mabellek

Participant

January 4, 2016 at 20:56

Hi

Eva

This worked for the text at the bottom but the closing arrow issue is still the same

kindly assist

tnx

Please, contact administrator
for this information.

#106645 Copied Theme version: 2.7

mabellek

Participant

January 4, 2016 at 21:05

Hi

There is another problem with the quickview

whenever opening quick view VIA related products . after choosing size the add to cart button disappears

this is in addition to the the issue above/ so there are still 2 problems.

thanks

#106647 Copied

Eva Kemp

Support staff

January 5, 2016 at 10:12

Hello,

As I see on small screens “close” icon is shown on the right side:
http://storage2.static.itmages.com/i/16/0105/h_1451985011_2068952_c643bcafa5.png
Also “Add to Cart” button is also displayed:
http://storage1.static.itmages.com/i/16/0105/h_1451985116_7713735_86c5462db3.png

Please show a screenshot what you see.

Thank you.
Regards,
Eva Kemp.

#106693 Copied

mabellek

Participant

January 6, 2016 at 12:53

Hi Eva

Please read carefully

I think you have confused some of the issues.

This whole thread and I think also other tickets exist . And still the Issues persist.

there are currently 3 issues.

1. On some screens the closing X icon in the quickview does not appeaer

2.When entering quickview only VIA RELATED PRODUCTS : after choosing size the add to cart button disappears.

ISSUE # 1

My one pc screen also shows the issue for certain products only. Example the product angle dust in mens category after clicking quickview the closing X disappears but with other products it works fine
EXAMPLE
http://postimg.org/image/dcjp0hwhl/

Here im adding another screenshot of the issue from my friends machine . On that machine none of the products in quickview have the X for closing

EXAMPLE

http://postimg.org/image/m5uh6d4vn/

ISSUE # 2

Go to any product and then in related products click the quickview. You can see the add to cart button displays. now choose a size and try to add to cart. The button disappears

Issue # 3

I still have the problem with the quickview text jumping down on one of my screens

EXAMPLE
http://postimg.org/image/k1rxts3pz/

please address these 3 issues seperately.

All caches have been cleared

Thanks

looking forward to having this resolved

Please, contact administrator
for this information.

#106882 Copied Theme version: 2.7

Eva Kemp

Support staff

January 8, 2016 at 11:27

Hello,

Please provide us with FTP credentials.
May we reupload the theme?

Specify what screen size you’re checking the site with.

Regards,
Eva Kemp.

#107131 Copied

mabellek

Participant

January 8, 2016 at 13:21

here are the details below

Please, contact administrator
for this information.

#107176 Copied

Eva Kemp

Support staff

January 8, 2016 at 14:26

Hello,

May we reupload the theme? Please create a back up of your site.

Specify what screen size you’re checking the site with.

Regards,
Eva Kemp.

#107199 Copied
Tagged: problem, quickview, solution, woocommerce, wordpress
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