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Random calculations in “frequently bought together” widget

This topic has 7 replies, 4 voices, and was last updated 7 months ago ago by Andrew Mitchell

  • Avatar: iRockPod
    iRockPod
    Participant
    August 23, 2024 at 08:04

    Hey there!

    I was just testing my “frequently bought together” widget and it seems that it makes some random calculations for the bundle. Clicking and un-clicking products trigger false price calculations for the bundle – please see video attached.
    I have added some custom CSS style and also deleted it, since I thought this might cause the error. But unfortunately the error persists.

    Thank you!

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #411258 Copied Theme version: 9.3.17
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2024 at 12:55

    Hello, iRockPod,

    Thank you for reaching out to us.

    Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear the cache after that and provide URL of product from your video.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #411336 Copied
    Avatar: iRockPod
    iRockPod
    Participant
    August 23, 2024 at 14:39

    Thanks for reaching out! I updated the theme and the plugins and deleted the cookies and cache. The issue still persists. Please find the link to the product in the private area.

    Please contact administrator
    for this information.
    #411364 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2024 at 13:13

    Hello, iRockPod,

    We hope this message finds you in good health and spirits. We would like to inform you that your inquiry has been forwarded to our technical specialist and will be addressed in due course. Currently, we are experiencing a high volume of inquiries, and it is likely that we will be able to address your concern after the weekend.

    We apologize for any inconvenience caused by this delay and sincerely appreciate your patience and understanding.

    Best Regards,
    8Theme’s Team

    #411465 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 26, 2024 at 07:49

    Hello @iRockPod
    Could you please, clear your browser cache and check then ?
    Kind regards, Jack Richardson

    #411601 Copied
    Avatar: iRockPod
    iRockPod
    Participant
    August 27, 2024 at 11:44

    Hey @Jack Richardson, it seems that it’s working now and doing correct calculations! 🙂
    Thanks!

    Cheers
    Patrick

    #411777 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 27, 2024 at 11:44

    Dear iRockPod,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #411778 Copied

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The issue related to '‘Random calculations in “frequently bought together” widget’' has been successfully resolved, and the topic is now closed for further responses

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