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Rank math seo box missing after last update

This topic has 9 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Veselin

Participant

August 13, 2023 at 14:46

Hi ,
after last update my SEO meta box by rankmath is emty.
After changing Xstore with other theme everything is work as usual .
please provide with patch or theme update, as all my content is related to that SEO pluging.

#364411 Copied Theme version: 9.1.13

8 Answers

Veselin

Participant

August 13, 2023 at 14:54

Hi,
issue is only on Child theme .

#364412 Copied

Rose Tyler

Support staff

August 13, 2023 at 14:54

Hello, Veselin,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please record a video of the problem.

Provide URL of your site, temporary wp-admin, and ftp access, so we can take a closer look.

Try to disable theme SEO settings via Theme Options and check how the plugin works then.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364413 Copied

Veselin

Participant

August 13, 2023 at 15:14

SEO settings aren’t enabled

Please contact administrator
for this information.

#364414 Copied

Rose Tyler

Support staff

August 13, 2023 at 15:41

Hello, Veselin,

What is URL of the site?
Make sure that the credentials are correct.

“issue is only on Child theme .” – please check your custom changes in files of the child theme, to be sure that they are not causing the problem. We can’t be responsible for custom code in the child theme.

Kind Regards,
8theme team

#364415 Copied

Veselin

Participant

August 13, 2023 at 15:46

Ahh sorry for url.
Deleted all custom code from functions.php but problem still the same.
BTW i’m able to edit SEO from the front end with Elementor SEO tab
look like is something from the back end.

Please contact administrator
for this information.

#364416 Copied

Rose Tyler

Support staff

August 13, 2023 at 15:55

Hello, Veselin,

We do not see the problem on your site, right now. Please clear cache and check one more time.
We added video into the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364417 Copied

Veselin

Participant

August 13, 2023 at 16:08

deleted cache from website and browser but still the same,
checked with different browser all good.
That is weird
Thanks for your support and have a good day

Ves

#364419 Copied

Rose Tyler

Support staff

August 14, 2023 at 05:58

Hello, Veselin,

Have a good day too!

Kind Regards,
8theme team

#364431 Copied
Tagged: fix missing seo box, rank math update issue, seo box update error, troubleshoot rank math woocommerce, woocommerce seo box missing, wordpress templates rank math
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