This topic has 4 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler
Hi,
I have a dilemma regarding product reviews. In my store, I have plenty of customer reviews; however, they are not visible on the product page. I’ve set it up to display the rating under the product name.
Here are a few links to my products that have reviews and ratings:
https://wilczajagoda.love/biala-lania-jasminowe-mydlo-z-biala-glinka/
https://wilczajagoda.love/rozana-dolina-delikatne-mydlo-z-czerwona-glinka/
https://wilczajagoda.love/rozowa-glinka/
https://wilczajagoda.love/tlusty-zimorodek-ochronne-maslo-z-nagietkiem-do-twarzy-i-ciala/
However, the rating is only displayed on one product:
https://wilczajagoda.love/hydrolat-z-czeremchy/
I have a problem with displaying ratings in Google search as Rich Snippets.
I use Advanced Product Reviews for reviews.
https://prnt.sc/Cr_VBABC0MlY
Ratings are turned on.
Please give me some advice how to turn on ratings in my store.
Best Regards,
Mateusz
Hello, Mateusz,
Thank you for reaching out to us with your concern regarding the visibility of product reviews and ratings on your store’s product pages.
We kindly request that you conduct a test to evaluate the functionality of rating when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.
The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello,
I created a staging environment and switched the theme to Hello Elementor. Interestingly, now in the products that have reviews, it shows that there are 0 reviews. It also does not display the rating on the product page.
https://wilczajagoda.love/pdmbaxpi/lakshmi-ajurwedyjskie-mydlo/
https://wilczajagoda.love/pdmbaxpi/milosc-zimowe-mydlo-z-olejkami-eterycznymi/
Any solutions? 🙂
Best Regards,
Mateusz
Hello, Mateusz,
We would like to inform you that the issue at hand is not related to the theme itself; therefore, the theme’s author is unable to resolve this matter. As previously advised, we kindly suggest that you reach out to WooCommerce support for further assistance.
We hope for your understanding and cooperation.
Best Regards,
8Theme’s Team
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