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Ratings are not showing in store. AggregateRating error

This topic has 4 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

Mateusz

Participant

February 27, 2024 at 11:35

Hi,
I have a dilemma regarding product reviews. In my store, I have plenty of customer reviews; however, they are not visible on the product page. I’ve set it up to display the rating under the product name.

Here are a few links to my products that have reviews and ratings:
https://wilczajagoda.love/biala-lania-jasminowe-mydlo-z-biala-glinka/
https://wilczajagoda.love/rozana-dolina-delikatne-mydlo-z-czerwona-glinka/
https://wilczajagoda.love/rozowa-glinka/
https://wilczajagoda.love/tlusty-zimorodek-ochronne-maslo-z-nagietkiem-do-twarzy-i-ciala/

However, the rating is only displayed on one product:
https://wilczajagoda.love/hydrolat-z-czeremchy/

I have a problem with displaying ratings in Google search as Rich Snippets.
I use Advanced Product Reviews for reviews.

https://prnt.sc/Cr_VBABC0MlY
Ratings are turned on.

Please give me some advice how to turn on ratings in my store.

Best Regards,
Mateusz

Please, contact administrator
for this information.

#384947 Copied Theme version: 9.2.8

3 Answers

Rose Tyler

Support staff

February 27, 2024 at 13:47

Hello, Mateusz,

Thank you for reaching out to us with your concern regarding the visibility of product reviews and ratings on your store’s product pages.

We kindly request that you conduct a test to evaluate the functionality of rating when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#384968 Copied

Mateusz

Participant

February 28, 2024 at 19:21

Hello,

I created a staging environment and switched the theme to Hello Elementor. Interestingly, now in the products that have reviews, it shows that there are 0 reviews. It also does not display the rating on the product page.

https://wilczajagoda.love/pdmbaxpi/lakshmi-ajurwedyjskie-mydlo/
https://wilczajagoda.love/pdmbaxpi/milosc-zimowe-mydlo-z-olejkami-eterycznymi/

Any solutions? 🙂

Best Regards,
Mateusz

#385174 Copied

Rose Tyler

Support staff

February 29, 2024 at 08:16

Hello, Mateusz,

We would like to inform you that the issue at hand is not related to the theme itself; therefore, the theme’s author is unable to resolve this matter. As previously advised, we kindly suggest that you reach out to WooCommerce support for further assistance.
We hope for your understanding and cooperation.

Best Regards,
8Theme’s Team

#385208 Copied
Tagged: aggregaterating error solution, best selling woocommerce ratings, store ratings not showing, woocommerce themes error fix, woocommerce themes ratings issue
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