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ReCAPTCHA v2 blocks registration of new client

This topic has 10 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

JerzyKre

Participant

November 4, 2019 at 20:10

Hi,
Legenda theme is working fine since many years but recently I found that reCAPTCHA v2 protection blocks completely registration of new clients. After reCAPTCHA accepts that I am not a robot Registration button is dead and nothing happens after pushing it. Reseting reCAPTCHA section in Theme Options registration works as expected. The same issue is on contact form protected by reCAPTCHA.
Please advise how to fix it.

Please, contact administrator
for this information.

#224306 Copied Theme version: 4.1 WooCommerce version: 3.7.0

9 Answers

Olga Barlow

Support staff

November 5, 2019 at 10:29

Hello,

Provide us with Dashboard and FTP access to your site, please. We’ll check. reCAPTCHA should be enabled to allow us to test.

Regards

#224331 Copied

JerzyKre

Participant

November 5, 2019 at 14:02

Hello Olga,
I am giving you credentials to a clone site where you can verify all issues.
Please note, I found also that contact form, even without reCAPTCHA, does not work in Safari (I use 13.0.3 latest). In Chrome it works, send email, but shows Error message.
On reCAPTCHA Google console I see message that my site does not verify reCAPTCHA solution and shows link to https://developers.google.com/recaptcha/docs/verify#api-request

Regards

Please contact administrator
for this information.

#224351 Copied

Olga Barlow

Support staff

November 5, 2019 at 22:17

Hello,

Thank you. I have passed your issue to our developers.I’ll inform you once they fix the problem.

Regards

#224396 Copied

Olga Barlow

Support staff

November 6, 2019 at 15:27

Hello,

Try now.

Regards

#224477 Copied

JerzyKre

Participant

November 8, 2019 at 11:26

Hello Olga,
It looks that both registration of a new user and message from contact form now works with reCAPTCHA 🙂
However I found that contact form generate notification email sent by “WordPress” instead of “MARGOT Studio”.
Also notification email sent to new user missed information user ID:
Twoja nazwa użytkownika to .
In this email there is an empty picture with link to a site. This picture should be a logo I guess.
Regards

#224616 Copied

Rose Tyler

Support staff

November 9, 2019 at 09:02

Hello,

I’ve passed your questions to our developers, but they will be available from Monday, due to the weekend.
Please read about Contact Form 7 plugin https://wordpress.org/plugins/contact-form-7/ , you can use it to create a contact form instead of the Legenda contact form.

Regards

#224656 Copied

Olga Barlow

Support staff

November 21, 2019 at 17:32

Hello,

Check contact form and registration email now. Let me know about the results.

Regards

#225435 Copied

JerzyKre

Participant

December 3, 2019 at 13:03

Hello Olga,
Sorry for a delay with a check. It looks now that both emails are correct. Please let me know if changes you made are included in regular Legenda update. As I wrote the site you corrected is a test site and I need to know how to apply updates to my production site.
Regards

#226146 Copied

Olga Barlow

Support staff

December 3, 2019 at 13:28

Hello,

Yes, changes will be included to the theme update. Copy legenda theme and legenda-core plugin folders to your production to apply changes.

Regards

#226152 Copied
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