Recent posts widget broken - by jeremy - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

  • Avatar: tlgv
    jeremy
    Participant
    December 23, 2020 at 11:55

    Hello,
    I did your theme update 6.3.2 and I have my recent posts widget which is broken.

    Please see information below.

    How can I fix this? Thank you for your help.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 24, 2020 at 19:15

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

    regards

    Avatar: tlgv
    jeremy
    Participant
    December 24, 2020 at 20:01

    Hello,

    Please find below.
    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2020 at 09:06

    Hello,

    Sorry for the delay in answering.
    What version of the theme did you use before the update?

    Regards

    Avatar: tlgv
    jeremy
    Participant
    December 29, 2020 at 09:44

    Hello,

    Version 4.6

    Best regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 31, 2020 at 10:45

    Hello,

    http://prntscr.com/wdjy1o – with parent theme it is ok
    You have a lot of files that are rewritten in your child-theme -> http://prntscr.com/wdjyfl
    In the old theme version (you have updated from) all widgets were in theme and we consider that you rewrote some of them in your child-theme. At this moment, due to the new ThemeForest policy, all widgets, post types, and some others files and functions should be in separate plugin for the theme (Royal Core plugin). We made these changes in one of the updates after the old version you had. For now we think you should ask your developer who did those changes in your child-theme to make them compatible with new one. If you need help with the additional customization, submit a customization request to WPKraken team.
    Sorry, but additional customization in files is outside the scope of our support.

    Regards

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