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Recent posts widget broken - by jeremy - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

jeremy

Participant

December 23, 2020 at 11:55

Hello,
I did your theme update 6.3.2 and I have my recent posts widget which is broken.

Please see information below.

How can I fix this? Thank you for your help.

Please, contact administrator
for this information.

#265547 Copied Theme version: 6.3.2 WooCommerce version: 4.8

5 Answers

Olga Barlow

Support staff

December 24, 2020 at 19:15

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

regards

#265741 Copied

jeremy

Participant

December 24, 2020 at 20:01

Hello,

Please find below.
Thank you.

Please contact administrator
for this information.

#265746 Copied

Rose Tyler

Support staff

December 29, 2020 at 09:06

Hello,

Sorry for the delay in answering.
What version of the theme did you use before the update?

Regards

#266109 Copied

jeremy

Participant

December 29, 2020 at 09:44

Hello,

Version 4.6

Best regards

#266113 Copied

Rose Tyler

Support staff

December 31, 2020 at 10:45

Hello,

http://prntscr.com/wdjy1o – with parent theme it is ok
You have a lot of files that are rewritten in your child-theme -> http://prntscr.com/wdjyfl
In the old theme version (you have updated from) all widgets were in theme and we consider that you rewrote some of them in your child-theme. At this moment, due to the new ThemeForest policy, all widgets, post types, and some others files and functions should be in separate plugin for the theme (Royal Core plugin). We made these changes in one of the updates after the old version you had. For now we think you should ask your developer who did those changes in your child-theme to make them compatible with new one. If you need help with the additional customization, submit a customization request to WPKraken team.
Sorry, but additional customization in files is outside the scope of our support.

Regards

#266379 Copied
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