Return to previous page

Recent updates are causing display issues on product pages

This topic has 6 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

DebbieC

Participant

December 8, 2024 at 10:40

I have just updated WC and Elementor and find that the payment options have moved to above the Title on the product pages.

Please see attached image.
https://prnt.sc/CKJ8iO8Qm_-G

How can I get them back to where they are supposed to be or remove them altogether?

Thanks, Debbie

#426794 Copied

5 Answers
Rose Tyler

Support staff

December 9, 2024 at 09:11
Hello, DebbieC,

Thank you for reaching out to us.

We kindly recommend contacting the support team of the plugin responsible for adding the payment options to the product page. They will be best equipped to assist you with this matter.

or custom CSS code can be used:

.single-product .ppcp-messages, .single-product .wcpay-express-checkout-wrapper { display: none; }

Best Regards,
8Theme’s Team
#426863 Copied
DebbieC

Participant

December 11, 2024 at 09:30

Hi,

I have put the code in ‘Additional CSS’ section on the staging site but the Paypal message is still displaying above the title. Have I put it in the code in the right place?

I want to remove the payment options completely from the product pages. They don’t really need to be there. At the moment Tiffany Hart displays Google Pay and Paypal options on product pages which we don’t have on our other Xstore site. Please let me know how to remove these so customers only see the payment options in the Cart or Checkout.

Thanks, Debbie

#427189 Copied

Rose Tyler

Support staff

December 11, 2024 at 14:36

Hello, DebbieC,

https://prnt.sc/eslvP8pndm90 > https://prnt.sc/WevBElWNinlb

Best Regards,
8Theme’s Team

#427250 Copied

DebbieC

Participant

December 15, 2024 at 09:38

Hi,

Thanks, yes I see the message is no longer displaying but the link is still there so pushing the price and heading down. The price should be at the top level with the top of the photo. The link to Paypal should not be there at all even if it’s hidden.

I want to remove the payment options completely from the product pages so customers just pay through the Cart or Checkout areas.

How can I completely remove the two areas outlined in red on the product pages https://prnt.sc/zg2KzgcobsxR

Thanks, Debbie

#427588 Copied

Rose Tyler

Support staff

December 16, 2024 at 11:29

Hello, DebbieC,

Thank you for reaching out to us, and please accept our apologies for the delay in responding due to the weekend.

Since your inquiry pertains to content added by a third-party plugin, we recommend the following steps to identify the source of the issue:

1. **Disable all third-party plugins** that are not included with our theme.
2. Check the product page to confirm that the unnecessary blocks are no longer present.
3. **Reactivate the plugins one by one** to determine which plugin is responsible for adding the sections you mentioned on the single product page.

Once you have identified the plugin(s) responsible, you can either review their settings to make the necessary adjustments or contact the plugin’s support team for further assistance.

We encourage you to reach out to the plugin developers directly, as the issue is not related to our theme. The same behavior is likely to occur with any other theme, as the content in question is managed by the plugin(s). The plugin authors will be best equipped to provide you with an effective solution.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#427666 Copied
Viewing 6 results - 1 through 6 (of 6 total)