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Redirect when i try to edit in elementor

This topic has 9 replies, 2 voices, and was last updated 1 years ago ago by angel

angel

Participant

November 28, 2023 at 10:18

I try to edit the home and always redirect me

Please, contact administrator
for this information.

#375010 Copied Theme version: 9.2.4

8 Answers

Rose Tyler

Support staff

November 28, 2023 at 10:39

Hello, Angel,

Thank you for contacting us and for using XStore.

We’ve activated another theme on your site – Storefront (default WooCommerce theme) and the same problem persists. It means that the problem is not caused by our theme.

Please read this article – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/

Kind Regards,
8theme team

#375014 Copied

angel

Participant

November 28, 2023 at 12:19

I try with other page that i did and open editor but with the demo file not work and the problem is what ? i don t understand

We try to stop plugin XStore Core and work

#375032 Copied

Rose Tyler

Support staff

November 28, 2023 at 14:56

Hello, Angel,

Please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Warm regards,
The 8Theme Team

#375052 Copied

angel

Participant

November 28, 2023 at 18:38

I send the info

Please contact administrator
for this information.

#375078 Copied

Rose Tyler

Support staff

November 29, 2023 at 08:06

Hello, Angel,

We can’t connect, unfortunately.
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

#375106 Copied

angel

Participant

November 29, 2023 at 09:10

Please contact administrator
for this information.

#375117 Copied

Rose Tyler

Support staff

November 29, 2023 at 13:23

Hello, Angel,

We do not have this problem on your demo or test sites, so we suppose it could be some conflict between Elementor and your Server, so we went to this page: https://travel-shirt.com/wp-admin/admin.php?page=elementor#tab-advanced > then enable the Switch Editor Loader Method https://prnt.sc/nZWjiamg-6n7

Everything is now working fine.
Please check.

Kind Regards,
8theme team

#375158 Copied

angel

Participant

November 29, 2023 at 14:22

thanks

#375170 Copied
Tagged: edit, elementor, redirect, templates, troubleshooting, woocommerce, wordpress
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