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Redux Problem on Mega Menu - by Capri - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Capri

Participant

February 12, 2018 at 16:43

Hi,

I have been trying to fix this MEGA MENU since it was not showing on my website. I have tried to disable all my plugins other than the Core,visual composer, rev slider. I have found that the the Redux Framework is causing the issue. Once I disable the Redux, my Mega Menu shows but if I activate again my mega menu will not function.

Regards

Please, contact administrator
for this information.

#184839 Copied Theme version: xstore WooCommerce version: 3.3.1

15 Answers

Olga Barlow

Support staff

February 12, 2018 at 18:13

Hello,

Looks like some option caused the problem. Do you use any custom code in the header in ThemeOptions? Can you provide me temporary admin panel access to your site to check?

Regards

#184858 Copied

Capri

Participant

February 12, 2018 at 18:50

No I did not use any because i have disabled almost my plugin.

please find admin panel access to my WP..

Please, contact administrator
for this information.

#184860 Copied

Olga Barlow

Support staff

February 12, 2018 at 19:04

Hello,

Sorry, but I checked your site that mega menu works http://prntscr.com/idr5c8 even if Redux plugin is enabled. So, explain in more details what exactly is wrong with your mega menu.

Regards

#184865 Copied

Capri

Participant

February 12, 2018 at 19:08

Yes I just checked it, now its working maybe its the issue with caching as I also disabled my CDN..

By the way could you please also help me with the Menu like what you did on your Demo ..

Please refer to this image

https://image.prntscr.com/image/ca570af32cf2444da415412320bf8142.png

https://image.prntscr.com/image/30d81e2782014c9eb063f4e878083b24.png

Thank you

#184868 Copied

Olga Barlow

Support staff

February 12, 2018 at 19:54

Hello,

It requires the additional plugin. Can you provide me FTP access to install this plugin and make appropriate changes?

Regards

#184873 Copied

Capri

Participant

February 12, 2018 at 20:25

Kindly find attached details below

Thank you

Please, contact administrator
for this information.

#184875 Copied

Olga Barlow

Support staff

February 13, 2018 at 12:43

Hello,

This is not what we need. Please, contact your hosting provider and ask about FTP, they should send you the correct details.

Regards

#184941 Copied

Capri

Participant

February 13, 2018 at 13:09

OK please find my FTP details below.. And could you please check again my Menu.. its not showing again.. I don’t know what is causing the problem now..

Please, contact administrator
for this information.

#184949 Copied

Capri

Participant

February 13, 2018 at 16:33

Hi Olga,have you checked what causing the issue for my Mega Menu not showing…

#184988 Copied

Rose Tyler

Support staff

February 13, 2018 at 16:55

Hello,

1. You use CDN, and some scripts minifying incorrectly that together with enabled Smart menu option created your menu problem. Please check now.
2. We’ve uploaded plugin to create the same menu image effect as on demo, but because of server cache, we can’t change script code in file.

Regards

#184990 Copied

Capri

Participant

February 13, 2018 at 18:38

Please change the script now.. I have disabled my CDN. How should i use the plugin that you installed?

#185001 Copied

Capri

Participant

February 13, 2018 at 18:48

And can you please explain why am I seeing this broken image on my Menu?https://prntscr.com/ie8r1s

#185002 Copied

Rose Tyler

Support staff

February 14, 2018 at 09:53

Hello,

This menu item should have some default image http://prntscr.com/ieiakt. Please check hover on “Round” item – http://prntscr.com/ieib1e such hover effect will works for menu items that created in standard way – http://prntscr.com/ieibk9 You need to upload images in wp-content/plugins/et-menu-image/assets/images folder with correct manes, like jewelry_7384.jpg, where “7384” – id of menu item.
If you plane to change all menu items to some widget areas, let us know, in this case, the code in wp-content/plugins/et-menu-image/assets/js/scripts.js should be changed.

Regards

#185031 Copied

Capri

Participant

February 14, 2018 at 10:09

Oh ok thank you..I think Im good with the standard menu item for hovering images at the right.. Let me try if I can make it correct like the DEMO.

#185035 Copied

Rose Tyler

Support staff

February 14, 2018 at 11:13

Hello,

Ok. Let us know if you need any further assistance.

Regards

#185049 Copied
Tagged: mega menu, redux, theme, woocommerce, wordpress
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