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Refined Style theme - by blazing8 - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Olga Barlow

blazing8

Participant

September 29, 2014 at 04:43

Hi I have been sent to this forum by Envato markets support.
I have Problem with my Refined Style theme

Hi I have a Refined Style theme and I sell Jewellery when you put your mouse pointer over a photo it turns black . i didnt like it so i talked to someone on wordpress forum who kindly hopped on to my site and changed my image size and color only problem is my long necklaces are now all squashed up I have no idea what this person did to change this can you help please either by putting it back the way it was or telling me how to do so thanks my site is
Site is http://www.maddiej.co.nz
I would very greatful if someone can help i am getting a lot of customers complaining
Thank blazing8

Please, contact administrator
for this information.

#17390 Copied

3 Answers

Stan Russell

Participant

September 29, 2014 at 14:32

We are sorry, but we provide support only for our themes. You bought our Blanco theme, do you have any problems with it? If you have issues with Refined Style theme you should contact with theme authors support team to solve your problems

#17479 Copied

blazing8

Participant

September 29, 2014 at 18:45

This is all part of your company and they sent me here here is the email
Brad McDougal (Envato Market Support)

Sep 29 09:43

Hello Leon,

Thank you for your message to EnvatoMarket Support. You can contact the 8theme team for more assistance.

They can be contacted through their external support forum, the item comments, or directly through the contact form found on the author’s profile page.

You will need to be logged in to your account to see it.

http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246/support

Please advise if you require any further assistance.
And it taken a week and 1/2 to get this far

#17518 Copied

Olga Barlow

Support staff

September 30, 2014 at 09:25

Hello,

First of all Envato is not a part of our company! We are company of developers who sells themes on ThemeForest, we are author. We’ll contact with Envato in order to ascertain why they told you to contact with us if you have problems with third-party theme.
At now I want to emphasize that we provide support only for our themes, list of available templates you may find here http://themeforest.net/user/8theme/portfolio
If you have any issues with Blanco theme, which you are owner of, we are glad to help you and solve them. But if you need assistance with Refined Style theme, please, contact with template author PixelBuffet!

Regards,
Olga Barlow

#17588 Copied
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